Player Engagement

Keywords Studios’ end-to-end Player Engagement services cover everything from flexible player support to the safeguarding and management of communities.

Our teams work closely with yours to increase CSAT and efficiency, implement AI and automation enabled by the industry’s best digital support technology, close process gaps, and reduce costs across all your player engagement operations.

Let us help you protect your greatest asset – your players!

We work hard every day to understand and deliver our partners’ visions so we can help them grow engaged and loyal communities. We support 150+ languages and all time zones.

30%

Cost per ticket savings

>50%

Support issue automation

25%

Average CSAT Increase

Player Engagement Capabilities

Our bespoke customer support platform and services ensure your players receive the support they need, whenever they need it and wherever they are. Our Trust & Safety protocols are second-to-none, guaranteeing the safeguarding of your audience and full local compliance across all regions, and our Moderation services deal promptly and decisively with toxic elements when they arise.