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Helpshift Technology

AI & Technology Products at Keywords

Our AI-driven player support platform, Helpshift, provides a guided, personalised and modern support journey that gets your players back online faster.

With over 50% automation, issue resolution is more efficient with Helpshift.

The Helpshift platform features conversational AI, segmentation, machine translation, AI-driven intent classification and bot workflows tailored to the video games industry. Helpshift powers contextual support across mobile apps, PC, gaming consoles, and XR experiences in 150+ languages.

Helpshift’s automated and customisable tools offer support teams cost-per-ticket savings, faster resolution times and higher CSAT within weeks, empowering clients to optimise the longevity and value of their games.

A man and a child playing with video game controllers

Learn more about Helpshift

Helpshift's features and benefits include:

  • Built-in machine translation (Language AI)
  • AI-driven intent classification and bot workflows tailored specifically to the video games industry
  • Enhanced Discord, WhatsApp and Facebook Messenger conversations
  • Proactive outbound support to fuel player engagement and get ahead of potential problems
  • Metadata and contextual information to help agents solve problems faster
  • Live and asynchronous messaging that makes support conversations as comfortable as talking with a friend
  • A Unity Verified Solution
  • Best-in-class SDK
  • White-glove onboarding and 24/7 client support

The Power of Partnership: Our Clients

Google
Microsoft
Apple
WB Games
Take 2 Interactive
Activision Blizzard
Nintendo
Playrix
Sony interactive entertainment
netmarble
Playtika
king
Perfect World
Sharkmob
NetEase Games
ncsoft
Square Enix
mixi
Ubisoft
Supercell
Nexon
Bandai Namco games
Konami
Tencent games
Riot Games
Electronic Arts
Cyber Agent