Helpshift Technology

AI & Technology Products at Keywords

Our AI-driven player support platform, Helpshift, provides a guided, personalised and modern support journey that gets your players back online faster.

With over 50% automation, issue resolution is more efficient with Helpshift.

The Helpshift platform features conversational AI, segmentation, machine translation, AI-driven intent classification and bot workflows tailored to the video games industry. Helpshift powers contextual support across mobile apps, PC, gaming consoles, and XR experiences in 150+ languages.

Helpshift’s automated and customisable tools offer support teams cost-per-ticket savings, faster resolution times and higher CSAT within weeks, empowering clients to optimise the longevity and value of their games.

Helpshift's features and benefits include:

Built-in machine translation (Language AI)
AI-driven intent classification and bot workflows tailored specifically to the video games industry
Enhanced Discord, WhatsApp and Facebook Messenger conversations
Proactive outbound support to fuel player engagement and get ahead of potential problems
Metadata and contextual information to help agents solve problems faster
Live and asynchronous messaging that makes support conversations as comfortable as talking with a friend
A Unity Verified Solution
Best-in-class SDK
White-glove onboarding and 24/7 client support