AI & Technology Products at Keywords
Our AI-driven player support platform, Helpshift, provides a guided, personalised and modern support journey that gets your players back online faster.
With over 50% automation, issue resolution is more efficient with Helpshift.
The Helpshift platform features conversational AI, segmentation, machine translation, AI-driven intent classification and bot workflows tailored to the video games industry. Helpshift powers contextual support across mobile apps, PC, gaming consoles, and XR experiences in 150+ languages.
Helpshift’s automated and customisable tools offer support teams cost-per-ticket savings, faster resolution times and higher CSAT within weeks, empowering clients to optimise the longevity and value of their games.
Helpshift's features and benefits include:
- Built-in machine translation (Language AI)
- AI-driven intent classification and bot workflows tailored specifically to the video games industry
- Enhanced Discord, WhatsApp and Facebook Messenger conversations
- Proactive outbound support to fuel player engagement and get ahead of potential problems
- Metadata and contextual information to help agents solve problems faster
- Live and asynchronous messaging that makes support conversations as comfortable as talking with a friend
- A Unity Verified Solution
- Best-in-class SDK
- White-glove onboarding and 24/7 client support