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Player Support

Your players deserve the best, including personalised support that gets straight to their issue, resolves it, and feels as natural as talking to a friend.

For 25+ years, Keywords Studios’ Player Support service has been providing exceptional experiences to the players of some of the most popular games in the world. 

 

Service Overview

Covering 150+ languages and all time zones, we provide flexible coverage that never sleeps and frees your teams up to concentrate on building incredible games.

2.4k+
Experienced agents
250
Game titles supported
50%
Support issue automation

Flexible Support that Scales with You

New title release? Launching in a new region? Major update? No problem! Not only will we supply you with the experienced agents you need – flexibly as you need them – but we will also work with you to leverage our technology for maximum efficiency, applying automation and bots based specifically on your objectives. 

Today’s games are not static, and nor are the needs of your players – let Keywords help you meet them.

Why Keywords?

1. An All-in-One SolutionAchieve your goals through a combination of automated processes and hands-on migration and onboarding support; use our best-in-class support platform, Helpshift, or your preferred software. 
2. Anytime. Anywhere.Support your players 24/7/365 on any channel and in any language with our language translation technology and follow-the-sun services. 
3. Trusted ExpertiseAllow us to be an extension of your brand and voice, and lean on our 25+ years of experience supporting gaming communities. 
4. Scalable CoverageChoose dedicated or on-demand coverage adapted to your volumes and needs – remote, in-office, or hybrid. 
5. Rapid Time to ValueSee value quickly with fast project set-up, scalability and swift answers to all your questions. 
6. Cost SavingsEnjoy transparent and controllable cost-per-ticket savings. 

Thoughtful Scaling

Over the past decade, we've scaled programmes to meet the support needs of both mainstream and indie titles. Whether you're starting from scratch or looking to grow, we can help. 

Custom-fit CX Solutions

From traditional player support to more advanced anticipatory CX, we tailor solutions to each game and/or studio.

Cultural Fit

We know games and we know gamers. In fact, we aim to hire gamers to deliver player support, driving connection and empathy from the start. 

Global Presence

Entering new markets? We've got you covered. Our player experience and digital expertise spans 25+ countries of operation with CX support in over 50 languages. 

The Power of Partnership: Our Clients

Google
Microsoft
Apple
WB Games
Take 2 Interactive
Activision Blizzard
Nintendo
Playrix
Sony interactive entertainment
netmarble
Playtika
king
Perfect World
Sharkmob
NetEase Games
ncsoft
Square Enix
mixi
Ubisoft
Supercell
Nexon
Bandai Namco games
Konami
Tencent games
Riot Games
Electronic Arts
Cyber Agent