This event has now passed but don’t worry as you haven’t missed out, you can watch it by clicking on the link below.
About this Event
Keywords Player Support team held a live panel discussion on Thursday, July 2nd for the first in the series of Player Support digital events.
They shared key insights on how to measure player satisfaction in your gaming community and discussed the importance of keeping your player base happy.
The team provided advice and tips, based on years of experience, on setting KPIs across both community management and customer support functions.
1. It has become increasingly important to support your players and your communities – and that trend will only continue.
2. Support is not just a cost – it’s an opportunity to build a deeper relationship with your players.
3. Measuring community sentiment is a challenge – however, it’s vital to establish a smooth workflow for channelling player feedback to the people making your game.
About the Presenters
Learn more about Keywords Player Support services.