Pocket Gamer Connects London 2024

SCHEDULE:

22 Jan, 9:50-10:10

Rovio's AI Transformation for Improving Player Experience, hosted by Samantha Pang, V.P. Customer Success & Growth at Helpshift, a Keywords Technology

In this Fireside Chat, Pascal Debroek, Player Support Lead at Rovio Entertainment Group, will join Helpshift’s Samantha Pang to discuss Rovio’s recent journey in transforming their entire support setup, leveraging AI and automation to improve their player experience.

22 Jan, 10:30-11:10

LiveOps and Support Strategies to Shape the Future of Your Games

Panel Featuring:

Peter Gerson, Global Head of Player Engagement Solutions, Keywords Studios (Moderator)

Vlad Oboronko, Player Support Lead at SYBO

Sebastian Brant, Director of Player Services at Huuuge Games

Stijn Tops, Head of Live Operations and Monetization at Supercell

Hosted by Keywords Studios, this panel discussion will feature leaders from video game powerhouses Supercell, SYBO, and Huuuge Games. The group will discuss how their respective support environments and tools are surfacing rich data and insights that shape new directions in their LiveOps and product roadmaps.

22 Jan, 11:00-11:40
Beyond Mobile: Opportunities for Better Player Retention

Panel Featuring:

Marek Niszkiewicz, CS Director. Player Engagement Solutions, Keywords Studios

Dan Laughlin, CRO, Gamesight

Anthony Ortolan, Head of SDK Partnerships, Mistplay

Yoni Nijboer, Head of Partnerships, Exmox

Rafael Morgan, VP Marketing & Partnerships, Crazy Games

Paige Cook, Deputy Editor, Steel Media Ltd

The panel will dissect the different ways to retain your playerbase, whether through engaging with your players on all platforms, opening a web store to get better deals, or engaging with your communities across various social channels.

22 Jan, 14:50-15:30

Mobile Gaming Revolution: Tackling UA Challenges and Pioneering Future Opportunities

Panel discussion featuring Peter Gerson, Global Head of Player Engagement Solutions, Keywords Studios.