Pocket Gamer Connects London 2024
Keywords Studios is delighted to once again be attending Pocket Gamer Connects London which will take place across January 22nd and 23rd.
22 Jan, 9:50-10:10
Rovio's AI Transformation for Improving Player Experience, hosted by Samantha Pang, V.P. Customer Success & Growth at Helpshift, a Keywords Technology
In this Fireside Chat, Pascal Debroek, Player Support Lead at Rovio Entertainment Group, will join Helpshift’s Samantha Pang to discuss Rovio’s recent journey in transforming their entire support setup, leveraging AI and automation to improve their player experience.
22 Jan, 10:30-11:10
LiveOps and Support Strategies to Shape the Future of Your Games
Peter Gerson, Global Head of Player Engagement Solutions, Keywords Studios (Moderator)
Vlad Oboronko, Player Support Lead at SYBO
Sebastian Brant, Director of Player Services at Huuuge Games
Stijn Tops, Head of Live Operations and Monetization at Supercell
Hosted by Keywords Studios, this panel discussion will feature leaders from video game powerhouses Supercell, SYBO, and Huuuge Games. The group will discuss how their respective support environments and tools are surfacing rich data and insights that shape new directions in their LiveOps and product roadmaps.
22 Jan, 11:00-11:40
Beyond Mobile: Opportunities for Better Player Retention
Marek Niszkiewicz, CS Director. Player Engagement Solutions, Keywords Studios
Dan Laughlin, CRO, Gamesight
Anthony Ortolan, Head of SDK Partnerships, Mistplay
Yoni Nijboer, Head of Partnerships, Exmox
Rafael Morgan, VP Marketing & Partnerships, Crazy Games
Paige Cook, Deputy Editor, Steel Media Ltd
The panel will dissect the different ways to retain your playerbase, whether through engaging with your players on all platforms, opening a web store to get better deals, or engaging with your communities across various social channels.
22 Jan, 14:50-15:30
Mobile Gaming Revolution: Tackling UA Challenges and Pioneering Future Opportunities
Panel discussion featuring Peter Gerson, Global Head of Player Engagement Solutions, Keywords Studios.