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Videogames Customer Service Representative for FPS (ONLY WRITTEN SUPPORT)

Videogames Customer Service Representative for FPS (ONLY WRITTEN SUPPORT)


Due to COVID-19, we are currently offering TEMPORARY remote positions and you must be available to come to work in our office when the project requires it.

Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

-This post is meant to create a pool of candidates for future positions within the company-


Player Support communicates with with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).


  • Salary: $12,500 gross (before taxes)
  • Law Benefits.
  • 2 days off.
  • Career path.

After 3 months:

Medical expenses insurance.

Saving funds.

Grocery tickets ($1,200)

Here you can watch some videos from our official FB account regarding this position:


Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and acknowledge that your data will be managed in accordance with our privacy policy (http s: // ww w. keywordsstudios .com/privacy-policy).

Experience & Requirements

  • Strong written and verbal communication skills in English.
  • Ability to multi-task.
  • Ability to easily adapt in a constant evolution environment
  • Excellent customer service skills
  • Ability to actively listen to instructions and execute tasks communicated.
  • Full-time availability
  • High School Diploma preferred but not required.
  • Living in Mexico City or Estado de Mexico.
  • Fixed Monday to Friday schedule (11:00 to 20:00 hrs)
  • Work at the office located in Colonia del Valle, CDMX
  • $1,000.00 MXN (before taxes) monthly project bonus from day 1
  • Monthly engagement activities
  • Free Coffe, milk, fruit, cereal and candy
  • Project goodies and souvenirs from the client
  • Biweekly gaming sessions with the client
Personal information

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