Skip to main content
Back to previous page

5 Free Training Resources for Community Management

Author: Sherenne Johnson, CM Project Manager at Keywords
Date Published: 19/12/2023
A man gaming on a computer game

At Keywords, our Community Management teams are all about nurturing our colleagues and helping them flourish. From lending a hand on various projects to offering guidance and scouting for training resources, we're always on the lookout for ways to improve and grow together. 

We get that finding the perfect tools to boost your skills as a community manager can be a bit daunting. So, we've gathered some of our favourite free resources below. These courses are perfect for aspiring community managers and anyone eager to take their skills to the next level. Let's embark on the journey of professional development together!

1. Hubspot Social Media Certification

First on the list is the Hubspot Social Media Certification. This certification serves as a first step toward crafting and executing successful social media strategies. It equips you with the essential skills to create compelling content and extend your reach in the social media sphere.

You can find this course here

2. Victoria Tran

Second, we have a collection of insightful articles and engaging newsletters authored by Keywords alumni, Victoria Tran. Victoria's content is a goldmine of firsthand experiences and wisdom drawn from her personal journey through the world of Community Management. We've discovered her words to be an invaluable asset in our ongoing mission to deliver exceptional service to our clients. 

You can find Victoria’s website here, and the archive for her newsletters here.

3. Meta Community Manager Online Training

Up next, we have the Meta Community Manager Online Training, which provides a wealth of insights, hands-on strategies, and real-world know-how. Whether you're a newbie or a seasoned pro, this  equips you with the tools to master the art of building thriving online communities, harnessing data-driven insights and fostering genuine connections that drive results.

You can find the Meta Community Manager Online Courses here.

4. Discord Safety Centre

 Next up, we have the Discord Safety Centre – your ultimate guide to creating secure and inclusive online communities. This invaluable resource not only provides community managers with essential safety protocols, but also fosters an atmosphere of trust and respect. The Safety Centre information is separated into 5 sections: Safety Library, Parent Hub, Transparent Hub, Safet News Hub and Privacy Hub, allowing you to tailor where you would like to focus your training.  

You can find the Discord Safety Centre here.

5. Google - Fundamentals of Digital Marketing

Last but certainly not least, we have the Fundamentals of Digital Marketing Certification, courtesy of Google. Even if you don't plan on becoming a digital marketing expert, understanding the basics is a game-changer for community and social media management. Your journey as a CM will combine elements of customer service, marketing, and PR and this certificate will help enhance your strategies and elevate your results. 

You can find the Google Fundamentals of Digital Marketing Certification here.