PLAYER SUPPORT GAME/PLAYER BEHAVIOR SPECIALIST – 40 hours a week – $17.00 an hour

Under Riot games supervision, Keywords Studios manages the North American Player Support operations out of our Redmond, WA office. We are looking for dedicated, intelligent, passionate, and hardworking video game enthusiasts to join our team as Player Support Game/Player Behavior Specialists. Qualified candidates love video games and are driven to provide the best support for our players in North America. This position is a fantastic opportunity for a creative problem solver to show his/her potential and level up in the Customer Service industry.

Core Responsibilities:

  • Respond and address Player problems through tickets and chat support channels
  • Support and engage players in a high quality, fun and empathetic 1:1 discussion
  • Using concise language to explain Player Behavior systems to players
  • Answering questions from the players about theorycrafting, ranking system, and in game events
  • Practice consistent and clear decision making to provide the optimal player experience
  • Work effectively in a high energy, fast-paced, team oriented environment
  • Proactively share gained knowledge with team members using the correct communication channels
  • Utilize proprietary and external tools and resources to identify and resolve player inquiries
  • Provide feedback on tools, resources, procedures and guidelines to enhance workflow and the player experience
  • Maintain the required output and quality standards on a consistent basis

Requirements

  • Typing speed of 50 WPM
  • Must have excellent written and verbal communication skills in English
  • Core gamer with a desire to play and reach level 10 in League of Legends
  • Previous customer service experience
  • Education – High School or GED (required), any college experience is a plus
  • Open availability/schedule – 40 hours/wk, 4 day 10 hour shift model
  • Baseline understanding of the Google Office Suite (Sheets, Docs, Gmail, Drive, etc.)

Benefits

  • Medical
  • Dental
  • Vision
  • Vacation and sick time available
  • Free Snacks

LOCATION:

11611 WILLOWS RD NE

REDMOND, WA 98052

Apply Now
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