Company Profile

d3t is at the cutting edge of technology and we deliver truly ground-breaking projects for our A-list clients. We offer work-for-hire software development services to the games industry. As a successful and growing business based in Runcorn Cheshire, we are always interested in recruiting talented individuals. We offer an amazingly professional, fun and supportive working environment. Our anti-crunch mentality and mentoring ethos bring out the best in our team.


ROLE AND RESPONSIBILITIES

  • Junior IT Support, dealing with hardware and software inquiries.
  • Working together with a small team of staff to deliver a professional high-quality IT service to end users.
  • Respond to and log calls, escalating calls as required with key support members.
  • Maintain stock levels of equipment.
  • Create and maintain operational documentation.
  • Manage and set up new hardware following IT policies and procedures.

Requirements

Person Specification

  • Confident and able to communicate at all levels.
  • Able to demonstrate a sense of reliability and responsibility.
  • A can-do attitude with a passion for IT.
  • Willing to help support the infrastructure and maintenance of the studio.
  • A team player.
  • Willing to learn and grow with the company.

Essential Skills

  • Installation of PC hardware.
  • Supporting desktop PC’s and laptops.
  • Responding to help-desk tickets.
  • Check and maintain computer hardware.
  • Install, configure and manage software and their functions according to specifications.
  • Troubleshoot to identify and resolve problems in a timely manner.
  • Maintain records/logs of repairs and fixes.
  • Maintain hardware and software inventory.
  • Excellent communication and interpersonal skills.

Desirable Skills

  • 1 year or above experience as IT Technician.
  • Develop and maintain local networks.
  • Ensure security and privacy of networks and computer systems.
  • Problem solver and attention to detail.
  • Outstanding organizational and time-management skills.
  • Hands on experience with computer systems and networks.
  • IT Certification.
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