MAIN JOB PURPOSE

The Player Support Agent serves customers by providing product and service information, resolving product and service problems


DUTIES AND RESPONSIBILITIES

This role has the following tasks:

  • Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
  • Searches internal documentation and consult colleagues to answer customer’s questions and/or problems
  • Provides support by email, chat (as requested by the project)
  • Translates the documents English to Japanese and/or Japanese to English
  • Ensures quality of his/her answer by proofreading his messages
  • Escalate questions and comments when answer is not listed
  • Prepares daily activities report if needed
  • Assists team members to find answer
  • Helps forming new agent if requested

Requirements

Mandatory

  • Interest in video game
  • Excellent linguistic skills in English and Japanese (JLPT N2 or above)

Appreciated

  • Customer support experience
  • Experience in the video game industry

Benefits

  • Fixed term contract (契約社員)
  • Salary: 1200 JPY /hour
  • Commuting costs are covered up 30,000 JPY per month


Working hours

8 hours work +1 hour break

e.g. 10:00~19:00

Working days: 5 days per week included weekend

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