PLAYER SUPPORT – SOCIAL MEDIA SPECIALIST- Full-time Employee for 40 hours a week

$17/hr starting rate

Keywords Studios manages the North American Player Support operations out of our Redmond, WA office. We are looking for dedicated, intelligent, passionate, and hardworking video game enthusiasts to join our team as PLAYER SUPPORT – SOCIAL MEDIA SPECIALIST. Qualified candidates love video games and are driven to provide the best support for our players in North America. This position is a fantastic opportunity for a creative problem solver to show his/her potential and level up in the Customer Service industry.


Core Responsibilities:

  • Respond and address Player problems through our CRM support channels
  • Support and engage players in a high quality, fun and empathetic 1:1 discussion
  • Using concise language to explain gameplay and technical issues to players
  • Answering questions from the players about theory crafting, ranking system, and in game events
  • Practice consistent and clear decision making to provide the optimal player experience
  • Work effectively in a high energy, fast-paced, team-oriented environment
  • Proactively share gained knowledge with team members using the correct communication channels
  • Utilize proprietary and external tools and resources to identify and resolve player inquiries
  • Provide feedback on tools, resources, procedures and guidelines to enhance workflow and the player experience
  • Maintain the required output and quality standards on a consistent basis

Requirements

  • Typing speed of 50 WPM
  • Must have excellent written and verbal communication skills in English
  • Highly engaged gamer, active within the League of Legends community
  • Previous customer service experience
  • Experienced in social media platforms (Twitter, Facebook, Discord, etc.)
  • Education - High School or GED (required), any college experience is a plus
  • Open and flexible availability/schedule - 40 hours/wk, 5 day 8 hour shift model
  • Baseline understanding of the Google Office Suite (Sheets, Docs, Gmail, Drive, etc.)

Benefits

  • Medical
  • Dental
  • Vision
  • Vacation and sick time available
  • Free Snacks
Apply Now
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