Role Overview

An integral part of the IT team, and under the supervision of Asia IT Support Manager, this role is user-centric, technical, and will require self-discipline. The role of IT Support will have an emphasis on maintaining company systems, updating policies, and troubleshooting issues.

Duties and Responsibilities

• Solicits regular feedback from the field to ensure there are no gaps in communication between IT and the business.

• Responds to help desk tickets, telephone calls, emails and personnel requests for technical support.

• Documents, tracks and monitors all help desk interactions to ensure a timely resolution and maintains thorough communication with the user until the help desk request can be closed.

• Demonstrates strong knowledge of commonly-used concepts, practices, and procedures within IT industry standards and corporate help desk procedures.

• Uses strong analytical skills to diagnose problems (hardware, software, network, sysadmin etc.) and determines appropriate solutions.

• Researches questions using pre-documented instructions and SOPs to perform the functions of the job and quickly escalates problems that require urgent attention.

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals and stays current with system information, changes and updates.

• Maintains accurate hardware and software inventory


· IT related degree

· At least 6 months of work experience in an IT field

· High-level of problem-solving skills

· Strong interpersonal and collaborative skills

· Good verbal and written communication skills

· Knowledge in Linux, Windows 10, Office365, Exchange is a plus


· Possible early regularization
· HMO coverage
· Workers Insurance
· SL and VL upon regularization

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