■Job Description■

Team Coordinator will be responsible for supporting Supercell Customer Support team to ensure each agent is providing the best customer service and to improve player's experience for the assigned titles such as Clash Royale, Brawl Stars, Clash of Clans and Hay Day.

■Key Responsibilities■


  • Research and analyze relevant information about the game to ensure Player's experience
  • Analyze and improve the workflow of Customer Support team
  • Create and edit FAQ and templates
  • Coach and mentor Customer Support agents
  • Collaborate with Trainer and Data Analyst to interpret relevant data and create action plans
  • Communicate and share information with overseas team

Requirements

■Qualifications■

  • Business level of Japanese(JLPT N1)
  • Business level of English (TOEIC 750 or above, verbal communication in English is important)
  • Customer Support experience
  • You are a gamer and passionate about games
  • Teamwork skills; position requires collaboration with different team members and colleagues
  • PC skills (Excel: Sum, VLOOKUP, PowerPoint: Creating PPT slides)

■Desired Skills■

  • Experience in Gaming industry
  • Team management skills in Customer Support (KPI Analysis, Training)

Benefits

  • Transportation Allowance:Up to ¥30,000/Month
  • Social Insurance:Full Shakai Hoken(健康保険、厚生年金、雇用保険、労災保険)
  • Paid Annual Leave: 10 days in the first year(You will be entitled after 6 months of work)
  • Company Events (Hanami、BBQ、Halloween Party、Bonenkai)
  • No Dress Code


■Other■

  • Working hours: Shift system 10:00〜19:00 、14:00~23:00(1 hour break/8 hours of work)
  • Holidays: 2 days off a week, Premium days (once a month)
  • Contract type: Fixed term contract(契約社員)
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