Helpshift

The end-to-end platform

Helpshift is the only platform that brings together Technology, AI, and Human Services in a single integrated
solution. No stitching together multiple tools, vendors, or data sources across the player lifecycle.

From in-game support to long-term community fandom, Helpshift powers Support, Engagement, Trust and Safety,
and Community under one roof. All fully embedded within Keywords Studios' broader Player Engagement offering.

Click here to visit the Helpshift website

Technology. AI. Human Services

Three integrated layers working in concert. Because the best player experiences require all three, not a choice between them.

Technology

A unified platform delivering seamless in-game SDK, omnichannel inbox,
intelligent automation, AI-ready knowledge base, and deep analytics.
All from one connected system.

AI

Four purpose-built AI agents for gaming. Care, Engage, Community, and Guard work alongside humans to resolve issues, engage players, and protect your community at scale.

Human Services

Expert gaming support specialists embedded within Keywords Studios'
global network. Available on demand to handle complex issues, VIP players, and community management when AI reaches its limits.

One platform, four outcome driven solutions

Helpshift addresses the full spectrum of player interaction, from a player's first frustration to long-term brand fandom.

Protect player immersion. Resolve issues at scale.

Helpshift's support solution combines intelligent automation with human expertise to resolve issues fast, keeping players in the game and driving real efficiency gains.

In-game SDK with seamless contextual help, so players never have to leave the game
Care AI agents that resolve 70%+ of tickets automatically
AI Agent Copilot for real-time assist, summarisation, and response drafting for human agents
SLA management, auto-assignment, and smart escalation workflows
AI-ready knowledge base with single-source content management

Move from reactive support to proactive revenue growth

Helpshift Engagement transforms every player interaction
into a retention and monetisation opportunity, with proactive
outreach, smart segmentation, and VIP personalisation at scale.

Proactive campaigns triggered by in-game behaviour and player signals
Smart segmentation for personalised messaging across player cohorts
Engage AI for Natural-language insights across player data
User Hub for unified player profiles across games and platforms
Two-way conversations that increase retention and LTV

Keep players safe. Protect your brand. Maintain trust.

Great games build communities. Helpshift provides the technology and expert human services to grow, moderate,and nurture those communities, building the kind of fandom that drives long-term franchise value.

Community management infrastructure across forums, Discord, and social channels
Community AI for fan sentiment & trend intelligence
Topic & conversation analysis across Discord, forums & social platforms
Community health monitoring & escalation coordination
Keywords Studios' global network of certified community managers

A flying motorbike among floating islands at dusk

Build healthy fandom that lasts beyond the game

Gaming's regulatory landscape is evolving fast. DSA, COPPA, GDPR, and online safety legislation all demand proactive compliance. Helpshift's Trust & Safety solution blends AI moderation with human review to protect communities.

AI-driven detection for toxicity, harassment, hate speech, and disruptive behavior
Policy enforcement workflows
Coverage across in-game chat, Discord, forums, and community channels
Content Moderation & Real-life threat management
Expert escalation & compliance support

Purpose-built AI for gaming

Gaming's regulatory landscape is evolving fast. DSA, COPPA, GDPR, and online safety legislation all demand proactive compliance. Helpshift's Trust & Safety solution blends AI moderation with human review to protect communities.

Your agents, supercharged by AI

Helpshift AI Agent Copilot improves support efficiency with real-time sentiment detection, instant conversation summaries, context-aware replies, and AI-enhanced message composition. It minimizes manual effort, speeds up resolutions, and helps agents deliver accurate, polished, and personalized responses.

Ready to transform your player experience

Whether you're solving a support challenge today or planning for
long-term engagement and growth, Helpshift meets you where you
are and scales with you.