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ServiceNow CMDB Manager
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ServiceNow CMDB Manager

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Keywords Studios, established in Dublin in 1998, now has 70+ studios across Europe, North and South America and Asia with 13,000+ employee strength located across 5 continents and 26 countries. The company provides a complete outsourced game art, engineering, testing, audio and localization service for all Console, PC, Handheld and Mobile content, to many of the biggest names in games and interactive entertainment, working on thousands of titles including many of the best-selling titles of the past few years.

Keywords Studios is comprised of many individual brands, all with something unique to offer our clients. The studios are integrated into the Group by Service Line and use the operating systems and tools deployed by those services lines to ensure people and projects can operate across studios and across geographies.

For more info, please refer to https://www.keywordsstudios.com/

Job Overview:The role involves maintaining the accuracy, consistency, and completeness of the Configuration Management Database (CMDB). This includes overseeing data governance, defining the structure of the configuration management system, such as identifying Configuration Items (CIs), establishing naming standards, defining relationships, and supervising mapping and discovery activities. You will be critical in improving incident and problem management, streamlining change processes, optimizing asset utilisation, mitigating risks, and aligning IT infrastructure with strategic business goals. 

Key Responsibilities 

  • Ensure accurate CMDB development, implementation, and maintenance to support IT service management processes. 
  • Leads, educates and mentors critical stakeholders on developing and maintaining configuration management services, concepts, policies and procedures to deliver accurate reporting and metrics as needed. 
  • Providing advice and support during system deployments to ensure that change impacts across configuration items are understood and managed. 
  • Generate reports and insights from the CMDB to support decision-making and continuous improvement initiatives. 

Experience & Requirements

Required Skills and Experience 

  • 5+ years of proven experience in managing a CMDB in ServiceNow. 
  • Experience building CMDB in the technology industry or within technical groups within a large, global organisation. 
  • IT Operations Management and Configuration can also be used as keywords/experience.
  • Not a people manager (managing CMDB).
  • Experience with ServiceNow configuration management and Service Mapping. 
  • A strong understanding of IT infrastructure and data management principles. 

Education 

  • Bachelor’s degree in Information Technology, Computer Science, or a related field. 
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