Helpshift | Keywords Studios Limited

AI & Technology Products at Keywords Studios

Helpshift is Keywords Studios’ end-to-end AI-Native Player Engagement Platform designed to maximize Player Lifetime Value (LTV). Helpshift orchestrates and enables player engagement by uniquely integrating three foundational pillars: Technology enhances experience, native in-game; AI creates scale; and Human experts deliver strategic value.

Trusted by the world’s leading gaming studios, Helpshift transforms player conversations into measurable business outcomes across four critical solutions: Support, Engagement, Trust & Safety, and Community. By bridging the gap between efficiency and empathy, our platform enables studios to reduce operational costs, increase player satisfaction, protect brand reputation, and foster stronger community health - ensuring that every conversation, whether automated or human-assisted, contributes to long-term retention.

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Let us help you protect your greatest asset - your players!

We work hard every day to understand and deliver our partners’ visions so we can help them grow engaged and loyal communities. We support 150+ languages and all time zones.

25+ years gaming expertise
2 bn+ devices powered
70%+ automation that resolves
40% higher CSAT

Player centric support, purpose built for gaming

Our player support solution delivers a perfect balance of efficiency and empathy by integrating seamless in-game Technology, specialized AI agents, and Expert Human Services, reducing operational costs and elevating player satisfaction and long-term retention.

Proactive engagement to retain your most valuable players

From nurturing VIPs to managing live incidents and retention and monetization opportunities in your game, Helpshift can orchestrate proactive engagement, reducing support volume and churn while maximizing player LTV.

Safeguard players, protect growth

Helpshift Trust & Safety helps gaming studios protect players, safeguard their brand, and sustain growth through a powerful combination of AI-driven moderation technology, elite human expertise, and real-life threat management - all designed for the realities of live, global game communities.

Build stronger fandom and turn your community into a competitive advantage.

Games don’t succeed on content alone. They succeed when players feel heard, valued, and connected. Helpshift’s Community Solution helps studios build, manage, and grow healthy fandoms across owned and external community spaces, powered by Lens AI and expert human community managers.

From Discord servers to global fan conversations, we help you understand your community, guide it with intention, and turn engagement into long-term loyalty.

Helpshift Integrated Approach

As a Keywords Studios player-centric AI-Native Player Engagement Platform, Helpshift is specifically designed to orchestrate and enable superior player engagement by uniquely integrating three foundational pillars:

Technology enhances experience: Our technology, including our native SDK, ensures players can resolve issues or receive proactive messages without ever leaving the game, maintaining the immersion that drives loyalty and revenue.
AI creates scale: Purpose-built, player-centric, agentic AI agents, informed by years of gaming industry experience, resolve issues, monitor safety, and identify churn risk in real time.
Human experts deliver strategic value: Our Expert Gaming Specialists are in the loop, handling the complex, high-stakes interactions where human creativity and intuition create the most value.

This unified platform transforms player conversations into measurable business outcomes across four critical solutions: Support, Engagement, Trust & Safety, and Community. By blending Technology, AI, and Human expertise into a single, cohesive layer, Helpshift enables studios to reduce operational costs, increase player satisfaction, protect brand reputation, and foster stronger community health, ensuring that every conversation contributes directly to maximizing Player Lifetime Value (LTV).

Why Companies choose Helpshift:

No stitching multiple vendors across support, engagement, trust & safety, and community.
No fragmented data or disconnected player context.
No re-platforming as needs evolve.

Foundational Trust. Built-in Compliance.

Enterprise-grade trust is not an add-on; it is the foundation of the Helpshift Platform. Our commitment to data privacy, player safety, and security is embedded across our Technology and AI, ensuring a safe, compliant experience for both your players and your business.