At Keywords Studios, we’re proud of that fact that many of our staff are themselves players, passionate about all things video games.
Recently we spoke with two of our Localization QA (LQA) team members to gain an insight into what it’s like working in a role to help ensure gamers around the world have the most locally and culturally accurate experiences while playing localized games.
Riccardo Fumagalli has been working at Keywords for nine years. He started in Synthesis in Milan as an LQA tester in 2012 and has been an LQA manager in our Dublin studio since 2020.
David Bitar López is Program Manager, also based in our Dublin studio, and has been with Keywords for almost 11 years.
Here’s what they had to say:
Please describe your role. What does a typical day at work involve?
David: As a program manager, my role entails working with an array of internal and external teams, both locally and globally, which is a fascinating thing to do if you ask me.
Primarily focused on one major client, I oversee our production efforts. This means mentoring and guiding our global team of project managers in best practices and expectations for our client and designing and implementing global collaboration strategies between multiple service lines.
Riccardo: As an LQA manager, I’m responsible for the successful performance of the LQA department, by planning organising, directing and monitoring all testing activities. The main goal is to satisfy clients’ requests, while at the same time achieving the financial objectives of the company.
Do you have a specific area in your role you enjoy focusing on?
David: People. Communication. I love bringing teams and people together, building bridges between formerly disconnected teams. I truly believe in the benefits of empowering the concept of ‘Team’, especially nowadays where being in different locations is no longer an obstacle.
Feeling part of a group is the key to success in all human aspects of life and work is another area where this is equally important.
Riccardo: I love interacting with people, communicating with the various teams, project managers, leads and testers, as well as having a means to organise more global initiatives with colleagues around the world. To find a solution that makes everyone happier and able to perform their job at their best gives me great satisfaction.
What do you like best about working for Keywords Studios?
David: Its atmosphere, multicultural component and global footprint which enables you to meet and work with great people from all over the world. Furthermore, working in the video games industry is as exciting as it sounds.
Riccardo: The possibility of working with a lot of people from all walks of life and from all around the world. Also very important to me is, of course, the field of work, considering gaming is one of my biggest hobbies.
What are you most excited for in 2021?
David: I’m particularly excited about 2021 and the ongoing effort allocated to expand further our internal cross-service collaboration strategies and processes.
I’m keen to continue connecting with more people and teams and help orchestrating our constant move from a siloed to an integrated production model. Similarly, new gen consoles are out and 2021 will surely bring us some new amazing games that I can’t wait to get my hands on!!
Riccardo: I’m very curious to see how our industry will evolve after the very weird 2020. We’ve all been through a lot and we had to change the way we performed our jobs, I truly believe that some of this changes, the positive ones, will stick.
What is your favourite video game and why?
David: It’s hard to define but, if I must pick one, I’ll go for a classic and say, ‘Counter Strike’. It is the game that I have spent the most time playing by far and the one that I have the best memories of, thanks to its social component as a multiplayer game.
Riccardo: If I have to pick only one, I’ll pick two: ‘Baldur’s Gate 1’ and ‘2’. There are many reasons but mostly it was the right game at the right moment. I always played RPGs but attending university reduced the possibility to meet with the friends I used to play with. So having a computer RPG helped fill in that empty slot for a while.
And finally, what advice would you give to job seekers considering a career in video games?
David: Follow your passion. If games are what you like the most, do not be afraid and make a move, even if it means moving to a different country or changing drastically your career. It will pay off.
Riccardo: If you love video games you are already one of us, don’t be afraid and give it a try.
If you are interested in a Localization QA role at Keywords Studios, you can find current open positions on our Careers page.