IT Support Analyst

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We are looking for an IT Support Analyst to support the systems, tools, and infrastructure that keep our game development studio running smoothly. This role covers a broad range of responsibilities across end-user support, cloud services, hardware, basic networking, and core studio operations.

You’ll provide reliable technical support to users while contributing to the general improvement of the IT department. This is a hands-on, office based role with opportunities to develop technical skills, support creative teams, and work in a fast-paced production environment. The position will also involve supporting a regional studio setup, with potential travel between local sites where needed.

Key Responsibilities

Provide 1st and 2nd line support for user, system, and platform issues
Troubleshoot and resolve technical problems (PCs, laptops, peripherals, applications)
Log, track, and update support tickets in the helpdesk system
Maintain, repair, and upgrade desktop and laptop hardware
Escalate appropriately to senior team members
Balance reactive support with proactive improvement
Admin SaaS platforms such as Microsoft 365, Google Workspace, Jira, Confluence
Support VPN, secure remote access, and hybrid connectivity
Assist with basic network and connectivity troubleshooting
Keep office spaces organized, set up desks and workstations, handle deliveries, and maintain the stock room
Track and audit hardware and software, including licenses, ensuring compliance and accurate inventory records
Identify opportunities to improve reliability, process, and user experience
Contribute to technical initiatives across systems, platforms, and service operations
Assist in technical documentation

Benefits

Benefits:

Holiday - 25 days per annum + UK Bank Holidays
BUPA Medical and Dental coverage
Group Income Protection
Group Life Assurance
Employee Assistance Program (EAP)
Enhanced Employer Pension Contributions
Cycle Scheme
Tech Scheme
Electric Car Scheme

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavour to create a workplace which provides for equal opportunities for all employees and potential employees.

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Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy (https://www.keywordsstudios.com/privacy-policy).