Globalize Portfolio Director 全球化客户群总监

Organization overview：

Keywords Studios provides creative services to the global video games industry and beyond through an end-to-end platform, supercharged by its own technology. Keywords Studios’ goal is to help clients imagine more by partnering in bringing to life digital content that entertains, connects, and educates people worldwide.

 Established in 1998, Keywords Studios is a team of over 13,000 based across more than 70 studios in 25+ countries.

Keywords Studios 通过一个由其自有技术加持的端到端平台，为全球视频游戏产业及其他领域提供创意服务。Keywords Studios 的目标是与客户合作，将娱乐、连接和教育全球用户的数字内容变为现实，从而帮助客户“想象更多”（imagine more）。公司成立于 1998 年，团队规模超过 13,000 人，在 25 个以上国家/地区有 70 多个工作室。

Job summary：

The Globalize Portfolio Director will report to the Globalize Client Portfolio and Delivery Director and be responsible for developing and implementing a Globalize  Post Production Platform strategy for an assigned client portfolio.

全球化客户组合总监将向全球化客户组合与交付总监汇报，负责为其指定的客户组合制定和实施“全球化后期制作平台 (Globalize Post Production Platform)”战略。

It is essential that the Globalize Portfolio Director has experience of working with international clients and be sensitive to different cultural norms. The post holder needs experience of managing multiple client programs, which should include experience of creating annual plans, setting targets, demonstrating impact and reporting on progress. This position will require excellent oral and written communication skills and strong attention to detail. Post holders will need to demonstrate experience of engaging people both through in person and online initiatives.

该职位至关重要，要求具备与国际客户合作的经验，并对不同的文化规范保持敏感。任职者需要具备管理多个客户项目的经验，包括制定年度计划、设定目标、展示影响和报告进展。此职位要求具备出色的口头和书面沟通能力，以及对细节的高度关注。任职者需要能够通过线上和线下的方式，展现出与人互动的经验。

This position requires the ability to develop a positive rapport with individuals, work very collaboratively, demonstrate strong influencing skills and the ability to work with and inspire clients and colleagues at all levels; the person will need to manage sensitive relationships at times. An outstanding approach to identifying and delivering on client needs is essential.  The Globalize Portfolio Director will need to have good program management skills, and the ability to prioritise and demonstrate a high degree of flexibility.  The post-holder will be expected to understand the overall strategic objectives of the Globalize 2.0 agenda and how this role contributes to the achievement of these objectives.

此职位要求候选人具备与个人建立良好关系的能力，高度的协作精神，强大的影响力，以及与各级客户和同事合作并激励他们的能力；有时还需要处理敏感关系。以卓越的方法识别和满足客户需求至关重要。全球化客户组合总监需要具备良好的项目管理技能，以及优先排序和展现高度灵活性的能力。任职者需要理解 “全球化 2.0 议程” 的整体战略目标，以及本职位如何为实现这些目标做出贡献。

Detailed responsibilities are:

1、Aligned with the Globalize strategy, the Globalize Portfolio Director will set out the strategy and objectives for organic and inorganic growth within their assigned Portfolio.

根据全球化战略，为所负责的客户组合设定有机和无机增长的战略和目标。

2、The Globalize Portfolio Director will be commercially aware and data-driven, thinking out of the box where needed and have a good understanding of the strengths and weaknesses of different offerings.

全球化客户组合总监需要具备商业意识和数据驱动的思维，在需要时能够跳出固有思维模式，并对不同产品或服务的优缺点有透彻的理解。

3、The Globalize Portfolio Director has global responsibility for the financial performance of their portfolio, its growth and profitability. As part of this, the Globalize Portfolio Director will be responsible for setting and monitoring KPIs at all points in the delivery process to ensure the business is constantly improving and performing in the optimal manner, putting technology at the forefront of our offering

全球化客户组合总监对所负责组合的财务绩效、增长和盈利能力负有全球责任。作为其中一部分，该总监将负责在交付过程的所有环节设立和监控 KPIs，以确保业务持续改进并以最佳方式运行，将技术置于我们服务的最前沿。

4、Ensure smooth daily operations across multiple functions and regions.

确保跨多个职能部门和地区的日常运营顺畅。

5、Develop and implement operational strategies to achieve company goals.

制定和实施运营策略，以实现公司目标。

6、Ensure all operations comply with legal, health, safety, and regulatory requirements.

确保所有运营符合法律、健康、安全和监管要求。

7、Identify and address any operational risks within the portfolio.

识别并解决客户组合内的任何运营风险。

8、Implement measures to safeguard assets, reputation, and operational integrity.

实施措施以保护资产、声誉和运营完整性。

9、Monitor and evaluate the performance of portfolio operations to ensure efficiency and quality standards are met.

监控和评估客户组合运营的绩效，以确保达到效率和质量标准。

10、Identify and implement strategies for cost optimization, project margins improvement, increase internal utilization and risk mitigation for their portfolio.

制定并实施策略，以实现所负责组合的成本优化、项目利润率提升、内部利用率提高以及风险缓解。

11、Drive optimization changes in the portfolio to improve operational efficiency, quality, service and profitability.

推动客户组合内的优化变革，以提高运营效率、质量、服务和盈利能力。

12、Partner with the Globalize Products, Offers, Solutions & Implementation (POSI) team and Client Partners in Global Sales to proactively identify and deliver growth opportunities and revenue retention strategies within assigned portfolio.

与全球化产品、服务、解决方案与实施（POSI）团队以及全球销售的客户伙伴合作，积极识别并实现所负责组合内的增长机会和收入保留策略。

13、Constantly monitor and meet profitability and internal utilization KPIs.

持续监控并达到盈利能力和内部利用率的 KPIs。

14、Ensure KPIs are defined and met by their reporting teams.

确保关键绩效指标（KPI）由其报告团队明确定义并达成。

15、Lead agreed strategies to improve Employee Retention, Engagement and Satisfaction.

领导并实施已商定的策略，以提高员工留任率、敬业度和满意度。

16、Contribute to the improvement of the customers’ satisfaction.

为提高客户满意度做出贡献。

17、Accountable for ensuring Correction and Preventive Action process is triggered and followed through until client complaint resolution is achieved.

负责确保触发并跟进纠正和预防措施（CAPA）流程，直至客户投诉得到解决。

18、The clients’ and production teams’ senior escalation point for the owned portfolio.

作为所负责组合中客户和生产团队的高级升级点。

19、Ensure optimal team’s performance and implement performance strategies when necessary.

确保团队的最佳绩效，并在必要时实施绩效策略。

20、Ensure teams follow all company policies.

确保团队遵守所有公司政策。

21、Collaborate with the Globalize Financial and Commercial Performance Director in all topics related to commercial and financial reporting, budgeting and forecasting.

与全球化财务和商业绩效总监协作处理所有与商业和财务报告、预算制定和预测相关的主题。

22、Coordinate and agree client pricing strategies with the Globalize Products, Offers, Solutions & Implementation Director.

与全球化产品、服务、解决方案与实施总监协调并确定客户定价策略。

23、Contribute to Globalize Transformation initiatives and projects in line with the Globalize 2.0 agenda.

根据“全球化 2.0 议程”，为全球化转型计划和项目做出贡献。