Internship for Customer Success Team - Implementation Engineer

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Please note that this job posting is exclusively for an Internship position. Only candidates seeking internship opportunities will be considered.

Helpshift bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Tencent, Supercell, Coupons.com and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers monthly.

Work Location: Pune

Eligibility: BE/B.Tech (CS, IT and E&TC)

Responsibilities:

Exposure of programming languages (Python, JavaScript, bash, powershell, C#)
Familiarity with version control systems such as Git
Collaborate with Implementation partners
Assist with proof of concepts for strategic and enterprise customers
Work side-by-side with customers to design, build, and deploy complex integrations
Establish partnerships and strategic relationships with contacts at our biggest brands
Time management is critical and should be able to manage multiple tasks/projects simultaneously.
Analyze and audit existing Helpshift implementations for the purpose of making improvements
Become an expert at using Helpshift’s administrative tools which include a suite of AI products, bots, and other mission-critical support functions
Work collaboratively with Customer Success Managers, other Services teams, and Sales to ensure customers’ overall success with the product
Continually optimize the overall onboarding process with improvements to documentation, training, and other customer-facing content

Benefits

Helpshift embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status.

Experience & Requirements

You have exposure with any of: Python, Go, C#, Node.js, Powershell
You are familiar with technical SaaS concepts such as SDKs, APIs and cloud computing
You are exceptionally organized
Understanding of Object Oriented Programming concepts
You value performing tasks as efficiently as possible and you dislike seeing mistakes repeated
You have excellent communication skills
You are proficient in the entire G-Suite and can perform data analysis tasks including generating pivot tables and writing complex formulas in Sheets/Excel (advantage)
You are curious about complex systems and a natural problem solver
Visual Storytelling – Use visual narratives to share a lot of information in a short amount of time