Helpshift | Keywords Studios Limited

AI & Technology Products at Keywords

Helpshift is an AI-Native Player Engagement Platform designed to maximize Player Lifetime Value (LTV). We orchestrate and enable player engagement by uniquely integrating three foundational pillars - Technology enhances experience (native in-game), AI creates scale, and Human experts deliver strategic value. Trusted by the world’s leading gaming studios, Helpshift transforms player conversations into measurable business outcomes across four critical solutions: Support, Engagement, Trust & Safety, and Community. By bridging the gap between efficiency and empathy, our platform enables studios to reduce operational costs, increase player satisfaction, protect brand reputation, and foster stronger community health - ensuring that every conversation, whether automated or human-assisted, contributes to long-term retention.

Let us help you protect your greatest asset - your players!

We work hard every day to understand and deliver our partners’ visions so we can help them grow engaged and loyal communities. We support 150+ languages and all time zones.

Boasting:

25+ years gaming expertise
2 bn+ devices powered
70%+ Automation That Resolves
40% Higher CSAT

Photo from an event with a banner reading 'Unleash your creativity, let's build together'

Services Offered By This Studio

Helpshift delivers four core solutions, each tied to specific business outcomes:

An Integrated Approach

As a Keywords Studios player-centric AI-Native Player Engagement Platform, Helpshift is specifically designed to orchestrate and enable superior player engagement by uniquely integrating three foundational pillars:

Technology enhances experience: Our technology, including our native SDK, ensures players can resolve issues or receive proactive messages without ever leaving the game, maintaining the immersion that drives loyalty and revenue.
AI creates scale: Purpose-built, player-centric, agentic AI agents, informed by years of gaming industry experience, resolve issues, monitor safety, and identify churn risk in real time.
Human experts deliver strategic value: Our Expert Gaming Specialists are in the loop, handling the complex, high-stakes interactions where human creativity and intuition create the most value.

This unified platform transforms player conversations into measurable business outcomes across four critical solutions: Support, Engagement, Trust & Safety, and Community. By blending Technology, AI, and Human expertise into a single, cohesive layer, Helpshift enables studios to reduce operational costs, increase player satisfaction, protect brand reputation, and foster stronger community health, ensuring that every conversation contributes directly to maximizing Player Lifetime Value (LTV).

Visit the Helpshift website to learn more: https://www.helpshift.com/platform/tech/