Pocket Gamer Connects Helsinki

The leading global games industry conference, Pocket Gamer Connects, returns to Helsinki in October 2024. Over 1,500 attendees from the games industry will gather for two days to network, discover, pitch and learn from some 150 of the world’s leading authorities.

Keywords Studios' Player Engagement team will be in attendance at the event to support your technical and creative ambitions. Offering 24/7 multilingual community management and support by expert human agents across the globe as well as advanced automation and Language AI technology, we’re ready to help you engage with players anytime, anywhere.

Book a meeting with our expert teams via the form below!

Keywords Studios Speakers at Pocket Gamer Connects Helsinki

Speaking Session | October 1st - 11:30am

Topic: The Hidden Profit Centre in Your Midst: Moving from Customer Support to Customer Engagement and the Culture Shift Required Across the Company to Do So!

Speaker: Peter Gerson, Head of Global Player Engagement Solutions at Keywords Studios

Description: In today’s competitive market, customer support is no longer just a cost center—it’s a hidden profit center waiting to be unlocked. This talk will explore the transformative journey from traditional customer support to proactive customer engagement.

We’ll delve into the strategic shifts and cultural changes necessary to foster a customer-centric mindset across the entire organization. Attendees will learn how to harness the power of customer engagement to drive loyalty, increase revenue, and create lasting value. Join us to discover how turning your support team into an engagement powerhouse can revolutionize your business.

Panel Discussion | October 1st - 4:40pm

Topic: Untapped Potential: How Emerging Markets Can Help You Scale Your Games

Panelists:

• Peter Gerson, Head of Global Player Engagement Solutions at Keywords Studios
• Thomas Huxter, Raptor PR
• Dominion Eromosele, Carry1st
• Charly Harbord, The Powell Group / Indie Game Business®
• Eliana Russi, Gamescom Latam

Description: While traditional markets become saturated, regions like MENA, LATAM, and Africa offer a goldmine of opportunities for game publishers. This panel discusses how to tap into these booming markets, showcasing strategies for explosive user growth and revenue expansion. Discover why these regions are the next frontier in gaming and how you can position your titles for success in these dynamic, mobile-first economies.