Videogames Customer Service Representative (WRITTEN SUPPORT) IN OFFICE

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We are looking for candidates available to work from one of our offices located in Col. del Valle or Polanco

Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

POSITION SUMMARY:

Player Support communicates with with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

Benefits

Salary: $10,500 gross (before taxes)
$1,000 bonus (automatically for working on-site)
Law Benefits.
2 days off.
Career path.

After 3 months:

Medical expenses insurance.
Saving funds.
Grocery tickets ($1,200)

Here you can watch some videos from our official FB account regarding this position:

https://www.facebook.com/watch/?v=612148667236746&...

https://www.facebook.com/watch/?v=570454408169826&...

https://www.facebook.com/watch/?v=1108036716785896...

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Experience & Requirements

Strong written and verbal communication skills in English and Spanish.
Ability to multi-task.
Ability to easily adapt in a constant evolution environment
Excellent customer service skills
Ability to actively listen to instructions and execute tasks communicated.
High School Diploma preferred but not required.
Full-time availability (schedules may rotate across morning, afternoon, and night shifts).
Must be available to work on-site at our office (location to be determined in Polanco or Col. Del Valle).
Living in Mexico City or Estado de Mexico.