04: The Future is Now
Supercharged: Insights from Keywords Studios
Welcome back to Supercharged: Insights from Keywords Studios, our quarterly newsletter.
This edition of Supercharged explores how early planning, strategic flexibility, and the right creative and technical partnerships allow studios to shape their future instead of being surprised by it. Whether it’s marketing that begins before a trailer exists, support frameworks that are ready before a single player logs in, or localization that influences story before characters even speak, the message is clear: the smartest studios are not waiting. They are scheduling their future now, and the right partners turn long-lead planning into long-term success.
This quarters contributors
Contents:
- Marketing Lead Time: Why Your Campaign Should Start Before Your Trailer Exists - by Kevin Taylor
- Player Experience Shouldn't Be Reactive - Proactive Is The New Standard - by Sarah Perrochat
- The Search for AI-Accelerated Creative Development - by James Roadley-Battin
- Translating Emotion: Building Cultural Intelligence Ahead Of Time - by Romina Franceschina
- Getting Smart with the Budget: Why Hybrid Is The Financial Play Of The Decade - by Jon Gibson
- Adaptability: The New Core Competency In Game Development - by Simon Gardner
- Is Documentation The New Moat In The Age Of AI? - by Nicolas Liorzou
- Can't AI Do That? - by Dominick Kelly
- Sound Design And Audio Post Is Becoming Agile, Global, And Data-driven - by Elodie Powers
- The Future Is Now: Because The Smartest Studios Are Already Building Theirs - by Liz Corless
Early marketing isn’t about blasting the world with content. It’s about leaving breadcrumbs. A snippet of lore here, a piece of concept art there, a cheeky partner tease when no one expects it. These small touches help you figure out who cares, what lands, and what tone actually fits the game. You’re not begging for wishlists; you’re slowly creating a group of people who feel like they discovered something first.
And when announce day arrives, you want those people. A warm audience. Folks who already get your voice and are ready to shout about it before the trailer even finishes buffering. Give them the right tools and they’ll turn into evangelists: Discords, creator kits, little behind-the-scenes moments that make them feel part of the journey.
The real trap is thinking the job is done once the trailer drops. Too many teams celebrate a big spike of attention then vanish like they’ve entered witness protection. Announce isn’t the finish line, it’s chapter one. What comes next? What do you reveal, what do you tease, and how do dev milestones become proper beats for fans and partners?
Marketing lead time isn’t about shouting earlier. It’s about planning the whole journey so your trailer feels like a payoff, not a cold open. A good launch starts long before you think it does. A great one starts before the trailer even exists.
Weak community oversight compounds this problem. Unchecked toxicity and misinformation can quickly dominate channels, undermining trust in both the game and the studio and driving players away. Left unaddressed, these issues can drive 60% of players to abandon a title entirely.
There is a way forward: proactively building support, Safety, and community management frameworks before release day by unifying four critical components:
- Trust & Safety by Design: Establishing behavioral frameworks and healthy community norms before launch to protect the player base and game reputation.
- Support Systems That Scale: Implementing AI, automation, and contextual support from Day Zero to absorb launch spikes without sacrificing quality or escalating costs.
- Continuous Feedback Loops: Using soft-launch data to rapidly identify bugs, sentiment patterns, and retention risks for a top-notch Day One experience.
- Proactive Engagement: Deploying orchestration and player insights to intervene before churn, not reactively afterwards.
The key to success? Be future-ready with a platform approach unifying three foundational pillars; Technology, AI, and Humans so every conversation becomes a growth opportunity instead of a cost.
Technology shapes the experience
Technology should provide a frictionless support experience that preserves immersion through in-game SDKs, while a unified orchestration layer connects in-game, web, and social touchpoints with full player context. Real-time intelligence then turns behavioral signals into proactive decisions, such as surfacing help, offers, or interventions at the right moment.
AI should resolve a significant share of incoming requests and routine workflows (> 50%), freeing human agents to focus on complex, high-value interactions. This shift allows support teams to prioritize revenue-generating activities and community-building work, transforming CX from a pure cost center into a growth engine.
Humans deliver strategic value
Humans provide the expertise, empathy, and nuanced judgment when needed. Gaming specialists who understand player motivations and game mechanics can handle sensitive cases, VIP relationships, and edge scenarios. With global 24/7 coverage and cultural fluency, humans ensure every player feels heard, while a white-glove approach protects and grows the highest-LTV players.
You rarely get a second chance at a first player experience. Preparing Support, Community, and Trust & Safety systems before launch protects your acquisition investment, reduces friction, and lays the groundwork for resilient retention and long-term growth.
What excites me most is what I think of as the second wave of AI-assisted workflows. Unlike the early generation, where tools often felt like auto-complete black boxes that simply output finished non-specific work. This new wave gives creators far more control.
Tools are now being built with a genuine understanding of how creatives think and operate. Rather than rushing toward a final result, they generate the building blocks: editable, malleable components that creatives shape into the final piece. To me, this represents the healthy balance point between creativity and automation, allowing focus on the tone and vision.
We’ve already seen how naturally generative fill has entered everyday use. It didn’t replace the creative process. It refined a single brushstroke, making one small but meaningful part of our workflow faster and more intuitive. More tools like this are emerging across the industry, and the potential grows even further when pairing AI with the specialised tooling and procedural systems long established in game development.
Our goal is simple: to empower teams to build higher-quality games, more efficiently and affordably, so we can invest even further in the artistry that makes this medium magical. Anything that reduces complexity and frees us to focus on story, content, and emotion only strengthens the collective craft of video games.
That kind of foresight reduces rework, protects creative intent, and sets the stage for long-term player trust.
Localization done late delivers accuracy. Localization done early delivers authenticity, and authenticity is what global audiences deserve and reward.
When studios treat cultural intelligence as a strategic input instead of a finishing touch, they don’t just launch games internationally they launch stories that feel native everywhere.
The Unseen Financial Accelerators
The biggest financial drains on a project are inefficiency, risk, and delay. The hybrid model actively combats these hidden costs:
- Smarter Staffing, Lower Overhead: Local operations often come with massive overhead costs (rent, utilities, local taxes, etc.). By distributing capacity globally, organizations can dramatically reduce non-essential overhead and administrative costs, leading to a much leaner operational structure.
- Cutting the "Communication Tax": One of the hidden costs of traditional outsourcing is the time and energy (and salary cost!) spent by a client managing offshore teams directly. The hybrid model uses the dedicated Local Anchor to handle all that complex coordination, essentially removing that management burden, or "communication tax," from the client’s internal team.
- De-risking Scale: Needing to ramp up quickly (or needing to pivot and scale down) is hugely expensive and risky locally. Accessing multiple global talent pools makes scaling capacity faster, quicker, and more predictable. This agility minimizes the financial risk associated with project uncertainty and resource shortages.
The long and short of it? The hybrid model isn't just a cost-reduction exercise; it's a value maximization engine. It allows organizations to reinvest the savings from operational efficiency back into better talent, stronger leadership, and more robust quality assurance. It’s how smart businesses are future-proofing their financial models while absolutely crushing their project goals.
Outsourcing, whether for art assets, porting, quality assurance (QA), marketing, localisation or even specialised programming and content design, allows studios to scale their capabilities up or down without the long-term financial burden of permanent hires. This operational agility is critical, enabling teams to pivot quickly in response to market or management feedback or shifting technological requirements. By externalizing non-core functions, internal teams can focus on their primary creative vision and core game design, ensuring that innovation and quality remain high despite resource constraints. In this new era, the ability to build and manage a flexible ecosystem of partners is key to maintaining creative momentum while achieving financial sustainability.
Is Documentation the New Moat in the Age of AI?
By Nicolas Liorzou, Chief Innovation & Consulting Officer at Keywords Studios
The term "moat" traditionally described the defensible advantage that protected a business from competitors. In the age of democratized Artificial Intelligence, this moat is rapidly shifting from proprietary technology to proprietary, high-quality internal documentation. AI models, from code assistants to content generators, are only as good as the context they are fed and for a business, that context is its unique trove of knowledge.
This statement holds particularly true in games production, a field defined by immense creative and technical complexity.
The Game Production Advantage
Game development relies on intricately detailed Game Design Documents (GDDs), proprietary engine architectures, comprehensive codebases, and rich world lore. When AI tools are introduced, they need to be trained or prompted with this internal knowledge to be useful.
- Contextual Accuracy: If a studio’s GDDs are vague or its code is poorly commented, AI will produce generic, inconsistent, or "off-brand" outputs. Imagine an AI generating a quest that contradicts established lore or code suggestions that ignore a specific engine optimization. This requires massive, time-consuming human correction.
- AI-Ready Knowledge: Conversely, a studio that maintains structured, machine-readable documentation treats this knowledge base as a proprietary dataset. This clean, contextual data allows AI to generate highly tailored content - be it code snippets, unique character assets, or NPC dialogue - that flawlessly adheres to the game’s unique vision and technical standards.
The moat is not the AI tool itself, which is often commercially available. The real barrier to entry is the speed and efficiency with which a studio can leverage it. A studio with clean, structured documentation can integrate AI assistants instantly, dramatically accelerating prototyping, reducing technical debt, and maintaining superior output quality. This proprietary knowledge base becomes the competitive advantage, creating a true moat against competitors struggling to train their AI on chaotic, scattered information.
Can’t AI Do That?
By Dominick Kelly, Localization Technology Solutions Director, Keywords Studios
The biggest leadership lesson from our recent localization webinar wasn’t about a new tool. It was about expectations.
One panelist shared an experiment with an AI voice provider.
The English sample sounded polished
The Chinese sample?
Like a Western robot trying to speak Chinese in a weird accent.
Everyone smiled, but the message landed: AI can look right, sound right, even pass basic checks, but still fail the human on the other end. Native authenticity is the only metric that matters.
For studios planning 2026–2027 pipelines, that’s the real frontier. Not “how fast can we add AI?” but “how do we set realistic expectations and design for nuance from day one?
Why expectation-setting is now a core leadership skill
Across fintech, games, and media, our speakers kept returning to the same pattern:
- Users are already using AI themselves. Traders reading time-critical news in their own language, teams drafting content, support agents triaging tickets. If your players, partners, or customers are experimenting with AI, they will expect you to have a view and a plan.
- Executives are under pressure. Market, board, and shareholder conversations are full of “can’t AI just do this?”, often without the context of training data, language coverage, or operational reality. Implementation isn't minutes; it’s months of testing, failing, and refining.
- The biggest risk isn’t AI "failing". It’s leaders assuming savings or scale that never materialise, while brand trust erodes quietly in support tickets, community comments, and long-tail languages.
Localization teams sit in the middle of all of this. They understand the problem, the user friction, content, culture, language quality, and player experience, which makes localization leaders a kind of early-warning system for whether AI is really ready for a given use case and genuinely removes a bottleneck.
A simple framework for the next 24 months
From the webinar discussion, three questions emerged that every studio can use before greenlighting AI-heavy plans for localization or player-facing content:
For whom is this actually better?
Not "is this cheaper" or "is this faster" but:
- Does this make the experience better for the player / fan / customer in a specific language or region?
- Or are we optimising purely for internal efficiency?
What happens when it’s wrong at scale?
- Can we tolerate imperfect quality (for example, internal-only or low-risk content)?
- Or are we touching branded experiences, safety-critical information, or high-emotion journeys like payments, bans, or support escalations?
How do we keep humans in the loop and at which points?
- Where do we need linguists, community teams, and support agents to review, guide, and correct?
- How will roles evolve (prompt design, LLM training, AI QA, data curation) rather than simply become obsolete?
Used consistently, this kind of questioning turns AI from a hype topic into a design material that can be planned for over the long term.
If you’d like to go deeper into:
- Real-world examples from games, fintech, and edtech that highlight that the true ROI of AI is scalability and speed
- Where leaders misjudged AI’s cost/benefit and what they’d do differently now
- How localization leaders are positioning themselves as strategic partners, not “translation providers”
Watch the full webinar using the link below.
Sound Design and Audio post is becoming agile, global, and data-driven
By Elodie Powers, Global Director at Keywords Studios
The demand for high-quality content in the streaming industry is significantly transforming global processes. As streaming platforms compete for viewers and strive to deliver exceptional narratives, the focus on quality - especially in sound design - continues to climb and climb. With this comes tighter timelines than ever and ever-evolving global clients, which means distributed sound teams must evolve their strategies.
To navigate these demands, sound teams are leveraging new technologies, including automation-assisted tools, which streamline workflows and affords enhanced creativity. These tools can facilitate faster turnaround times without compromising the depth of storytelling. Teams can efficiently manage tasks, allowing them to allocate more crucial time to the creative aspects. The creative aspects, of course, will always reign supreme.
Because workflows are becoming more and more agile, teams can dedicate more time to creative precision. While distributed sound teams have adopted flexible workflows that accommodate growing client needs that span across time zones. The other, very vital lever, are the state of the art sound stages that bolster the monumental, memorable sounds that bring video games, films, and series to life. Sound is the heartbeat of content. It’s a delicate balance between advancement and upholding the integrity and essence of post-sound services.
Ultimately, the evolution of sound design emphasizes the necessity for sound teams to balance efficiency with artistic integrity. By embracing technological advancements and maintaining a client-centered approach, these teams are redefining the standards of high-quality audio in content creation, ultimately enriching the storytelling experience for audiences worldwide.
Localization experts are the key to global phenomena
Features, series, and short-form content creators alike are constantly aiming to engage on a global stage. Audiences become more than viewers, they become fans and followers when they can connect with content in an authentic way - in their own language. For this, on the ground language and cultural experts are essential.
For an authentic local experience, the early involvement of production teams will aid leveraging the expertise of in-territory linguists which is invaluable. Traditionally seen as a late-stage task, localization is as vital a component as a compelling marketing campaign or a powerful on-screen performance. Involving localization as early on as possible enables creative teams to have the proper time to plan and allocate teams to familiarise themselves with the content and research and align for the project ensuring cultural subtleties and nuances are captured organically and precisely. This is how relevance across diverse markets yields authenticity, deep relatability and builds fan engagement and full immersion in the narrative.
In the realm of subtitling, the linguistics experts who must be proficient in both the original and target languages and technically trained to master the use of the tools used by the profession will take ownership to convey the essential information to aid the viewers follow along the plot and add to what isn’t clearly conveyed on-screen. Staying true to the original intent of the narrative all the while contending with very specific technical constraints such as reading speed is the name of the mission. The professional level of these combined skills will ensure a seamless content enjoyment experience. As technology continues to evolve and permeate workflows, the need for professional linguistic experts to oversee the authoring and the quality control of the subtitles remains vital to ensure quality. The very contextual nature of media and entertainment content, combined with the technical constraints and sprinkled with the palette of possibilities and choices any given language offers us makes it challenging to automate with assisted translation tools available today.
Likewise, for dubbing, recording studios will advocate for time to cast voice talent that genuinely will represent the on screen roles in the secondary audio, fidelity to the original vision of the content and ensuring authenticity being the end goal always. Producing secondary audio versions in many languages requires a local team, a local studio and access to the local community of script translators/adaptors, voice talent, session directors, recording and mixing engineers. The script translation and adaptation process is just as important as the casting process, the dialogue has to fit in not only with the time constraints but also match the lip movements or lip flaps depending on the content being voiced. The dialogue editing and the mixing is again just as important to package the whole experience with the music and effects provided from the original version. Recreating the ambiance sounds and crowds with local accuracy is key. For example a scene in a restaurant or in a police station will sound very different whether you are in New York or in Singapore, New Delhi, London or Paris, all of which needs to be properly accounted for. None of which would be possible without a truly passionate and dedicated team to plot and plan with excellence all of the processes described above. That team will coordinate and curate the pre, during and post all of these steps including talent contracts, payroll, as recorded scripts, etc. It truly takes a whole crew to achieve.
When it comes to accessibility, what used to be a purely compliance-based approach has become a series of dynamic services that prioritize inclusivity and representation. This evolution comes from turning to the communities themselves. Companies are leveraging audience preferences and behaviors - not only just from data analytics - but from key experts, consultants, and representatives from the deaf and hard of hearing, and blind and visually impaired communities. This allows the teams to meet very specific needs so that any viewer can experience content through a unique lens. Without the human element, the solutions would fall flat here again.
The future of localization of feature films, series and UGC hinges on the invaluable contributions of all of the local professional crafts and talent that make up the pool of experts, and the community members who are creating content for global storytelling aiming to thrive in a global marketplace and connect with diverse audiences in a new era where language and accessibility barriers are removed completely.
The Future Is Now. Because the smartest studios are already building theirs.
Liz Corless, Global Head of Marketing, Keywords Studios
As the industry reshapes itself around new technologies, tighter budgets, globalized teams, and accelerated production cycles, one truth is clear: the studios winning tomorrow are the ones preparing today. Long-lead thinking is no longer optional; it is the strategic foundation that transforms uncertainty into opportunity across the entire development lifecycle.
At Keywords Studios, we help our partners future-proof that foundation. Our proprietary internal data gives studios unprecedented insight into production patterns, risk signals, cost drivers, and optimization opportunities. Our breadth and depth of delivery means teams get not just additional capacity but interconnected capability.
We integrate cutting-edge technology and AI driven workflows alongside world-class industry partners to help studios move faster and smarter. And because every great game needs great infrastructure, our scalable operating platform delivers the backbone for sustainable growth: workflow automation, operational excellence, real-time production visibility, and the systems discipline that enables faster and more accurate financial close.
The games and entertainment landscape is evolving, but with the right partner, complexity becomes advantage.
If you are ready to strengthen your pipeline, expand capability, or future proof your production strategy, Keywords Studios is here to help.
Our global teams support every stage of development through co-development, art, marketing, localization and culturalization, player support, trust and safety, QA, engineering, audio, media & entertainment and advanced AI assisted workflows. Whether you need strategic guidance early in concept, surge capacity during peak production, or long term operational partnership, we can help you move faster, reduce risk, and raise the quality bar.
The future is already being built.
Let us help you build yours with confidence.
In case you missed it - check out our previous editions:
Create
Globalize
Engage