Gamescom 2022: Meet the Keywords Player Support Team

Keywords is delighted to be exhibiting at Gamescom 2022 in Cologne from August 24th-26th. Before the big event, we’d like to introduce some of Keywords' Player Support team who will be in attendance at the Koelnmesse. The team will be available to discuss how you can support your players across all touchpoints, as well as sharing the benefits available to you through our range of globally available player support services.

If you are registered to attend Gamescom, book a meeting now with our experts during the conference.

James Gallagher - Social Media Manager

James leads community and social media projects for Keywords Player Support, providing services ranging from social media management to community building and sentiment analysis. His team of 85 Community and Social Media Managers works with more than 30 developers and publishers on building better relationships with their players. Before Keywords, James was a community manager at Rockstar Games, PlayStation and Techland.

Contact James to discuss:

• Building a thriving Discord server for your players
• Managing social media in multiple languages
• Getting serious about collecting player feedback

Connect with James on LinkedIn or book a meeting if you're attending Gamescom in person.

Sharon Fisher – Head of Trust & Safety

Sharon leads the Global Trust and Safety department at Keywords Studios. As part of Player Support, her expert global moderation teams create processes, integrate tools, consult and interact with players to make sure the online experience is fun and inclusive. Prior to joining Keywords, Sharon worked in online content moderation for many years, starting with roles at Disney Interactive where she led efforts to implement Spanish language chat filters to ensure a safe online environment for Disney’s online communities.

After more than five years, she joined content moderation company Two Hat where she spent four years helping to grow online safety and communities for customers. Throughout her career, she has worked with brands including Supercell, Roblox and Nintendo.

Contact Sharon to discuss:

• Moderating the metaverse
• Building engaging online interactions from design
• Human + Technology Moderation balance
• Moderating well being in the workplace

Connect with Sharon on LinkedIn or book a meeting if you're attending Gamescom in person.

For a more in-depth look at Sharon’s role in our Player Support team as well as the importance of safety in the online gaming community, read her Staff Spotlight here.

Marek Niszkiewicz - Player Support Manager

Marek has been a driving force in our Player Support team since 2010 and is a role model when it comes to career progression within the company. He started as Player Support Agent and Community Manager, then led various project teams as Team Lead and later, Project Manager. Marek played a vital role in the preparation and execution of the opening of our studios in Manila, Madrid and Katowice, with both Manila and Katowice being more than 1000 employees-strong today.

He is now our Player Support Manager for Europe, where we run the majority of our multilingual Player Support operations, thanks to our language and specialist capabilities.

Contact Marek to discuss:

• Establishing and improving your player support operations
• Setting up a player support team from scratch and planning processes that can scale
• Taking advantage of technology to help deliver better customer service, from bots to AI and machine translation
• Driving efficiency and quality in multiple languages and multiple locations

Connect with Marek on LinkedIn or book a meeting if you’re attending Gamescom in person.

Peter Gerson – Senior Manager Player Support Solutions

Peter leads the solutions team and is passionate about helping build great player experiences, championing people, projects and technology to put players first. He works closely with his expert team to craft bespoke player support, community/social media management and trust & safety programs, helping our clients implement and manage their tools, platforms and people to deliver great player support.

Contact Peter to discuss:

• Leveraging A.I. with CRM and Bots
• VIP or Tiered support for Paying Players
• Machine Translation Platform and Services
• Workflow and Workforce Management consulting and Gap analysis

Connect with Peter on LinkedIn or book a meeting if you’re attending Gamescom in person.

Discover more about Gamescom here.