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Player Engagement Agent (non-voice)
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Keywords Studios
Asia Pacific
Philippines
Player Engagement
Engage
Permanent
Remote

Player Engagement Agent (non-voice)

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*New hires are required to report onsite during the onboarding and training period then transition into a WFH setup. However, please note that all team members are expected to report on site based on business needs (client visits, company events, project-specific needs, etc.)

  • Provide customer service support via non-voice, email support & ticketing for gaming accounts.
  • Deliver timely, accurate and respectful answers to customers’ questions and issues.
  • Utilize the internal ticketing system to log all requests and activities.
  • Take ownership of Customer Service incidents and work to successfully resolve them.
  • Escalate issues as needed.
  • Other duties assigned.

Benefits

Non-taxable Allowances

Paid Time Offs

HMO and Life Insurance

Overtime/Holiday/Rest Day Premiums

Experience & Requirements

  • Excellent written communication skills
  • Experience in a customer support environment
  • Preferably with customer service experience in a BPO setting
  • Gaming background is a plus
  • Amenable to work on a shifting schedule
  • Willing to work on-site based on business needs
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