Location: Onsite - Redwood City, CA

Hours: 40 hrs/week

We are hiring a Broadcast Network Operations Engineer to design broadcast networks - wireless and wired- to support site broadcast facilities; studio/remote/cloud frameworks, broadcast networks, and transmission to ensure quality/ uptime of IP infrastructure.

Key Responsibilities

  • Assist engineering efforts to build a unified Broadcast Network & Transmission Operations Center (NOC)
  • Assist with project plans and schedule commitments to ensure plans are integrated and aligned to overall production schedule
  • Serve as the lead transmission role on assigned remote, studio, and cloud productions
  • Build shows from the ground up; design signal flow and execute, including encoder/decoder configurations
  • Perform daily checks of critical broadcast and transmission equipment to ensure operational performance meets required specific standards
  • Installs, maintains and supports data, voice, and video network equipment, firewalls, and customer applications in a wired and wireless technical environment
  • Troubleshoot software/hardware issues on firewalls, routers, switches, session border controllers, and VoIP controllers and gateways with manufacture TAC personnel; performs backup of device configurations; performs IOS, software, and firmware upgrades on network equipment with guidance and assistance with IT
  • Terminate various types of video/auto/data connections as needed
  • Monitors voice, data, and video performance and provides ongoing support to resolve problems
  • Administers voice, data, and network management tools to monitor and maintain uptime
  • Work directly with Senior Technical Production Manager to identify critical technical issues with production partners, in-house, and cloud deployments; develop an action plan outlining solutions
  • Monitor via online task management system all ongoing technical issues and report on resolutions to Senior Technical Production Manager
  • Create and review operational level SOP’s and signal flow drawings to ensure department repository of documentation is up to date including IP addresses inventory
  • Accurately prepare Post-Show Reports at the conclusion of each event and submit within 48 hours to Senior Technical Production Manager
  • Directly manage all required preventative and technical maintenance of transmission equipment
  • Operate, track, and report equipment in online management system, including repairs, maintenance and shipments
  • Offer innovative, creative ideas that add value to the engineering team and assigned projects

Keywords provides a competitive compensation package, good benefits and a casual, fun, productive and supportive working environment. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility and learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us Keywordians.

Requirements

  • Exceptional working knowledge of analog and digital technology, satellite RF technology and distribution methods, data networks, servers, archive, distribution systems, analog and SMPTE standards
  • Expert level understanding of knowledge of video compression codec, video over IP, and digital transmission technology
  • Must possess knowledge of Data Communications, network design, configuration integration, QOS implementation and troubleshooting, edge/perimeter and application firewalls configuration and troubleshooting, including Palo Alto and Barracuda application firewalls; Switching and routing protocols such as TCP/IP BGP, OSPF, EIGRP, MPLS, DMVPN; Use of data packet analyzers and network troubleshooting utilities such as Wireshark, Trace Routes, PING (basic and extended) NBSTAT, ARP, IPERF; OSI Layers 1 through 4 and associated equipment such as Digital Transmission Systems, switching and routing equipment, circuit termination equipment, ASE, T1, and DS3; Wireless Technologies based on IEEE 802.11ac and 802.11b/g/n and broadband 2.8/ 5.8 GHz bands such as Cisco Wireless, Cisco Meraki networks
  • Design and configuration of voice services such as Voice over IP (VoIP) telephone systems and voice messaging applications; Public carrier infrastructure connections and interconnections for voice and data network services such as CenturyLink and Verizon switched Ethernet (ASE), T-1, SIP trunking, ISDN and POTS services.
  • Effectively analyze, identify, and diagnose data networks related problems and take corrective measures or make recommendations that lead to problem resolution
  • Demonstrate superior leadership qualities; work in a team-focused environment with fellow employees, office staff, vendors, and crews to manage, delegate and/or execute tasks, solve problems, and deliver a world-class product
  • Perform with a high level of professionalism at all times; expertly troubleshoot and deliver consistent sound judgment direction and guidance to others in high-pressure situations
  • Work quickly and accurately in a fast-paced environment
  • Must be agile, strategic thinker and have strong organizational skills
  • Must have a high level of self-motivation and technical aptitude

Minimum Qualifications:

  • 5 - 8+ years of experience in live broadcast engineering environment, with Master Control and Transmission experience required
  • BA/BS degree; concentration in Communications, Telecommunications, Computer Science, or Electrical Engineering preferred
  • Advanced knowledge of various transmission technologies
  • Cisco Certification; CCENT, CCNA
  • Cloud Computing; AWS, Google, etc.
  • Proven leader with the ability to delegate and lead teams effectively
  • Prior experience with large scale project management jobs
  • Willing and able to travel periodically, flexibly, and internationally
  • Willing to work weekends and holidays
  • Airline travel required; possess or be willing to acquire a U.S. passport
  • Participate in requested background checks when assigned to shows that require it

Physical Job Requirements

  • Must be able to work shifts that typically last 12 - 15 hours but could extend up to 20 hours
  • Must be able to walk or stand up to 8 hours at a time
  • Ability to bend, squat, kneel on both knees, and climb stairs frequently
  • Ability to lift up to 50 - 75 lbs. occasionally
  • Must be able to maintain a position within a space 3.5 - 4 feet tall
  • Ability to horizontally transfer 50 lbs. on a push-pull cart up to 50 feet
  • Ability to ascend and descend a ladder

Benefits

At KeyWords we provide all our contingent workforce with:

  • Paid Time Off (including sick days and holidays)
  • 401k (3% matching)
  • Medical, Dental and Vision benefits
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