Keywords Player Support is a fast-growing service line of the Keywords Studios company that offers customer service positions in the exciting gaming industry! Pioneers & Leaders for over 20 years, we have been the premier international provider of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services to online payment and virtual goods providers.

If you are passionate about games, fluent in Portuguese, can communicate in English, and you would like to work in an international environment, join us!


  • Assisting video game players in troubleshooting their account issues via ticketing system (no phone).
  • Interactive with our client’s customers for all the inquiries they could have about the game.
  • Assisting the developer by forwarding them important information from all the issues you handle with customers.


  • Fluent in Portuguese - native or near native would be preferable.
  • Communicative in English. Fluency in English would be an asset!
  • Interest in video games.
  • All eligible candidates will be required to take our Language Tests to better evaluate their written skills.
  • Ready to start ASAP is a plus!


  • Employment contract.
  • Work on interesting projects.
  • Possibility to grow within the gaming industry.
  • Salary depending on your profile and experience between 4400 - 5700 gross.
  • Benefits package - private medical care & MultiSport card.
  • Free beverages & fresh fruits.
  • Free parking spot.
  • Friendly atmosphere.
  • Chill-out zone with video games.
  • Referral program.
  • Company parties.
  • The casual and fun work environment.
  • Pleasant location in the business area “Green Park”.

Please tell us about your passion for gaming when you apply and send your CV in ENGLISH.

Due to the recent developments regarding COVID-19, successful candidates will be offered to work from home whenever possible until the situation is over. Afterwards, the job will be performed from our Katowice office.

Our recruitment team will conduct full online recruitment to accommodate those interested in applying.

Good luck and we look forward to meeting you!

Apply Now
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