Project Manager Role at Lakshya Digital, a Keywords Studio, India
- To provide leadership to the project team and ensures that project goals with regard to profitability, quality and timelines are met.
- Works with the team to ensure that projects are scoped efficiently and that effort estimates are competitive.
- Plans and manages projects efficiently
- Ensures that defined organizational processes and best practices are implemented
- Proactively identifies project risks and ways to mitigate them Works with the Leads and the Art Team to solve project problems
- Communicates in an effective and timely manner with team, client and team
- Takes all reasonable precaution to ensure that own work, and that of the team, are error free
- Regularly reports Project Status to management and to clients Leads the way in adopting new tools and processes mandated by management
1. Client Management
a. Drives team to capture client’s requirements quickly, and to gain a complete and correct understanding of it before the work is estimated orscheduled.
b. Works with the Inda Leads and Final Reviwers to ensure that the team creates effort estimates – and bids - that are realistic and competitive.
c. Communicates regularly with the client and other internal stakeholders on the project progress through various stages, including delays, in an error free manner.
d. Shares the client feedback with the Art team promptly and accurately to ensure that the feedback is understood.
e. Ensures that all questions, clarifications and delivery notes from the team are clear and easy to understand.
2. Project Planning and Execution
a. Creates realistic but competitive Project Budgets. Is able to make and present a compelling case to management when the Planned Margin is less than the threshold margin
b. Creates efficient but realistic schedules that take into account all stages of the workflow and has some buffers for possible delays at any of the stages. Buffers are always reasonable. Tries to ensure that all artists have at least two assets allocated to them at a time so that they can work on the second asset while waiting for the review feedback on the first asset, so as to minimize artist idle time.
c. Uses industry standard software like MS Project/MS Excel to plan and create schedules.
d. Ensures that the project is set-up correctly, and on time. Creates a project schedule,risk plan and commnication plan before any work starts. All trackers, templates and best practices are implemented into the project pipeline from the onset.
e. Ensures that tasks are allocated appropriately to all artists. Along with the task, all relevant information such as the asset specifications, amount of time available for creating the asset, location of any assets that the artist should work on etc. are clearly communicated
f. Ensures projects are executed as per plan and within the planned budget
g. Stays alert to potential issues and problems. Tries to proactively resolve problems. Escalates problems and issues in a timely manner.
h. Makes significant effort to ensure that Monthly Billing Milestones are met. In case of delays at the client end that could impact monthly billing, escalates the same to management on time.
i. Works with the Lead to establish an effective work review process for the project, including effective quality checkpoints, to ensure that the project quality goals aremet.
j. Works with the Lead to ensure that the project can be executed without subjecting the team to long hours of work or unnecessary stress.
k. Ensures that the work completion status for each artist is tracked on a daily basis. Updates schedule daily accordingly. Takes appropriate remedial action when artists are running late.
l. Ensures that the team consistently and correctly creates, updates and uses all key documents such as Feedback Tracker, Query Tracker etc. m. Correctly and appropriately archives all project documents, assets etc. at the end of the project. n. Is well versed OR quickly adapts to using various project management tools like JIRA, Basecamp, Slack, Shotgun, etc.
3. Team Management
a. Treats team – including QC artists assigned to the project - fairly and with respect.
b. Maintains a regular and constant dialogue with the team to stay abreast of their concerns, challenges etc.
c. Recognizes good performance and highlights it to the team. Similarly, does not hesitate to pull up artists for poor performance or bad behavior.
d. Develops and empowers the team with appropriate delegation of authority and responsibility.
e. Tracks and maintains records of progress for the project to ensure that the delivery happens as per plan, quality standards and within the budgeted effort. Highlightsanysupport required by the artists to the Lead and notes and highlights any special contribution by the artists during the project.
f. Regularly communicate with the Art team share feedback from client and the direction of the project.
g. Provides regular and authentic feedback to the leads and team, with a view to develop their art and delivery skills. Seeks regular inputs on artists’ skill enhancements and updates the information for appropriate work allocation.
h. Listens to the team’s suggestions and empowers team in order to develop them without compromising on the quality or timelines of the project.
i. Represents the concerns and interests of the Project Team to Management and other Key Stake Holders
j. Demonstrates leadership skills to communicate and lead the team to a course of action which may be difficult or unpopular, but which may be necessary for the achievement of project goals.
A. Skills, Knowledge and Experience
1. Good knowledge of managing services projects, especially in a video games company
2. Good knowledge of Project Management Best Practices
3. Knowledge of game art production pipeline desirable, but not essential
4. At least 2 years of experience of working as a Project Manager is a services organization
B. Behaviors and Abilities
a. In the face of ambiguity, acts decisively, after weighting the pros and cons of the different courses available, and also consulting other experts /seniors.
b. Sets a personal example for the team through their conduct and professional behavior – treating people well, coming to work on time, not wasting time etc.
c. Seeks and understands the objective of changes and actively support organizational efforts to increase effectiveness and efficiency.
d. Shares his ideas, suggestions and views honestly and openly with the management and team to create a positive organization culture and team work.
e. Owns the performance and development of the Project Management team and identifies areas to develop. Work with Management to provide avenues for development.
2. Self Management
a. In the face of a difficult or stressful situation, does not lose his / her cool. Works to keep the stress level and inter-personal friction within the team down.
b. Works hard to establish himself / herself with the team, the client and seniors as being reliable, responsible and trustworthy. Willingly does his / her share of the work, openly takes responsibility for their mistakes and lives up to their commitments.
c. Keeps self updated and works constantly on improving their artistic, technical and managerial skills.
d. Is thorough and detail oriented with own work, and with that of the team. Ensures that all communication and deliveries going out from the project team are complete and error-free in every way.
e. Shows initiative. Has a clear understanding of what needs to be done to achieve success, and does it before being asked to, or before the situation demands it.
a. Has strong communication skills and can effectively communicate directions, plans and explanations to the team verbally. Ensures that such communication is well thought out and structured.
b. Is able to close loops of communication so that all the requisite information is shared with the relevant stakeholders in a timely and accurate manner.
c. Expresses himself/herself clearly in business writing. Is able to write queries and explanations for the client, and directions for the team, in correct English and in an easily understandable form.
d. Ensures that all communication and deliveries going out from the project team are complete and error-free in every way