Established in 1998 and working in over 30 languages, the Keywords Group is a fast-growing plc. listed on the London Stock Exchange’s AIM market. Keywords is an international service provider to the global Video Game Industry with offices in Dublin, Tokyo, Singapore, Shanghai, Beijing, Montreal, Barcelona, Madrid, Rome, Milan, Rio de Janeiro, New Delhi, Los Angeles, Seattle. Working on a worldwide basis, we provide a range of linguistic, testing, quality control and customer support services to Video Game Developers and Publishers alike.

This is an exciting opportunity for a Senior Engineer seeking to progress to the next level in their career. This role is 100% remote working.

This is a global IT position in a 10,000-user environment. You will work with regional teams globally to facilitate and architect Office 365 solutions. You will act as an SME for the integration of acquisitions.

Duties & Responsibilities

  • Act as technical lead for tenant to tenant Office 365 and G suite migrations.
  • Manage and troubleshoot AD Connect Tier 3 incidents.
  • Manage Exchange / Office 365 hybrid incident escalations.
  • Automate tasks as needed through the use of scripting technologies
  • Plan and coordinate maintenance windows, and any other activities that could impact the availability of services.
  • Researching and advising on cloud solutions.


Technical/Management Skills

  • 5+ years of progressive experience with supporting Exchange Online and Microsoft O365.
  • Practical experience of Azure AD and Cloud integration.
  • Strong EMS skills, Intune experience a plus.
  • Practical experience with Exchange hybrid and Office 365.
  • Thorough understanding and experience of email systems and enterprise infrastructures.
  • Extensive PowerShell expertise.
  • Understand change management and be able to manage and mitigate project risk.
  • Have experience working as part of a project team and understand project structure.

Behavioral Skills

  • Excellent organizational skills.
  • Be able to calmly deal with complex and time-sensitive projects and incidents.
  • Cultural adaptability.
  • Ability to explain complex systems in non-technical terms.
  • Ability to use good judgment to prioritize tasks.
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