• Perform Day to Day responsibilities including but not limited to integrating and debugging tools, responding to escalated IT tickets, troubleshooting production environment, writing technical documentation
    履行日常职责,包括但不限于集成并调试工具、处理升级的IT故障报告单、查找制作环境存在的故障,编写技术文档
  • Uses strong analytical skills to diagnose problems (hardware, software, network, sysadmin etc.) and determines appropriate solutions
    运用强大的分析能力诊断问题(硬件、软件、网络、系统管理等)并确定适当的解决方案
  • Demonstrates strong knowledge of Windows-oriented environment, commonly-used concepts, practices, and procedures within IT industry standards and corporate help desk procedures
    充分了解符合IT行业标准的Windows环境常用概念、操作、流程和企业IT服务台流程
  • Use and maintain up to date our Knowledge Base based on your latest troubleshooting and/or best practice
    总结最新的故障排除经验和/或最佳操作经验,并更新内部知识库Knowledge Base
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals and stays current with system information, changes and updates
    维护、分析、故障排除和修复计算机系统、硬件和计算机周边设备,实时更新、升级系统信息
  • Knowledge of computer software and hardware and a variety of internet applications, networks and operating systems
    了解计算机软件和硬件,及各种互联网应用、网络和操作系统的相关知识

Requirements

Qualifications

  • A relevant degree or professional experience or 10 years of experience in a similar capacity
    持有IT等信息技术类专业学位,或10年相关领域经验
  • Good verbal and written English communication skills
    良好的英语口语和书面表达能力

Required skills

  • Strong experience with Windows oriented infrastructure
    具有Windows基础设施方面的丰富经验
  • Strong experience with scripting, PowerShell, Python
    具有脚本编写、PowerShell、Python等丰富使用经验
  • Strong experience in troubleshooting desktops issues: DNS, DHCP, Network, VLAN, Software debug
    具有桌面故障排除的丰富经验:DNS, DHCP, 网络, VLAN, 软件调试
  • Strong understanding of IT Infrastructure, Windows 10, Windows Server 2016/2019, Exchange Server, Office 365, Active Directory
    深入了解IT基础设施,Windows 10,Windows 服务器2016/2019, Exchange Server,Office 365,AD
  • High-level of problem-solving skills
    具有高水平的问题解决能力
  • Strong interpersonal and collaborative skills
    具有出色的沟通交流能力
  • Good verbal and written English communication skills
    良好的英语口语和书面表达能力

Bonus skills

Please note that these are desirable skills and are not required to apply for the position.
请注意,以下技能为加分项,非申请此职位的必备条件

  • Experience with scripting (C++ or C#, Python, Bash)
    具备脚本编写经验(C ++或C#、Python、Bash)
  • Experience with virtualization technology: Hyper-V / VMWare
    具备虚拟化技术的经验:Hyper-V / VMWare
  • Strong understanding of software implementation and debugging
    对软件应用和调试有深入了解
  • Should possess strong analytical skills to diagnose problems (hardware, software, network, sysadmin etc.) and determine appropriate solutions
    应具备强大的分析能力诊断问题(硬件、软件、网络、系统管理等)并确定适当的解决方案
  • Any IT Infrastructure certifications are a plus
    具有IT基础设施相关的技能证书
  • Experience in the videogame industry is a plus
    具有电子游戏行业的工作经验

Benefits

  • Competitive salary and benefits
    有竞争力的薪水和福利
  • Fun working environment
    有趣的工作环境
  • Working with the biggest names in the gaming industry
    与游戏行业最知名的公司合作
  • Social Insurance and Housing Fund
    五险一金
  • Annual Leave
    带薪年假
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