MAIN JOB PURPOSE

The Player Support Agent serves customers by providing product and service information, resolving product and service problems

DUTIES AND RESPONSIBILITIES

The Player Support Agent has the following tasks:

  • Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
  • Searches internal documentation and consult colleagues to answer customer’s questions and/or problems
  • Provides support by email, chat (as requested by the project)
  • Escalates questions and comments when necessary
  • Prepares daily activities report
  • Helps forming new agent if requested

Requirements

Mandatory

  • Interest in video game
  • Excellent linguistic skills in Finnish and English

Appreciated

  • Customer support experience
  • Experience in the video game industry

Benefits

  • Working visa sponsorship

Working hours

  • 8 hours of work + 1 hour break / day
  • Working days: 5 days per week included weekend

*Due to the COVID-19, successful candidates will be offered to work from home whenever possible until the situation is getting better. Afterwards, the job will be performed from our Tokyo office.

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