Keywords Player Support is a fast-growing service line of the Keywords Studios company that offers customer service positions in the exciting gaming industry! Pioneers & Leaders for over 20 years, we have been the premier international provider of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services to online payment and virtual goods providers.
Due to our continued growth, we are looking for a talented Quality Control Agent ready to join our awesome team in Taipei, Taiwan.
- Evaluate tickets samples.
- Identify achievements or issues on them based on defined expectations and procedures established for the project.
- Provide helpful feedback to agents to help them understand their achievement and/or areas of improvement.
- Assist with linguistic checks on the audited tickets, which also includes corrections and explanations on the errors.
- Participate in building high quality standards for customer service.
- Coach agents to incorporate feedback and increase the quality of their contact with customers.
- Advanced Japanese proficiency - both written and spoken (C1-C2 level, equivalent to N1 in JLPT).
- Advanced Chinese (Simplified) proficiency - both written and spoken (C1-C2 level).
- Communicative in English.
- Excellent analytical skills.
- Experience in QC checks would be ideal. Customer support or related experience preferred.
- Ability to work in autonomously as well as in a team.
- Excellent communication skills.
- Assertiveness and can-do attitude.
- Ability to remain unbiased.
- Experience in providing feedback at a professional level is a plus.
- Ability to prioritize tasks.
- Good knowledge in Excel.
- Employment contract.
- Work on interesting projects! We support both AAA games from the biggest developers as well as indie games.
- Possibility to grow within the gaming industry.
- Attractive salary.
- Friendly atmosphere.
Our recruitment team will conduct full online recruitment to accommodate those interested in applying.
Good luck and we look forward to meeting you!