Keywords Player Support is a fast-growing service line of the Keywords Studios company that offers customer service positions in the exciting gaming industry! Pioneers & Leaders for over 20 years, we have been the premier international provider of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services to online payment and virtual goods providers.
Due to our continued growth, we are looking for a creative and proactive Community Manager with excellent English and good Chinese skills ready to join our awesome team in Katowice, Poland.
- Reviewing all incoming community interactions on different social media platforms and communicating directly with players.
- Responding to comments and player queries in a timely manner.
- Creating engaging content for social media.
- Assisting the developer by forwarding them important information from all the issues you handle with customers.
- Helping foster and maintain a safe and welcoming environment for a game community.
- Moderating discussions and comments following set community guidelines.
- Proactively suggesting new ways to grow and care for your community.
- Creating and updating corresponding documentation and reports as needed.
- Excellent knowledge of English, native or near-native level
- Excellent communication and writing skills.
- Passionate about video games and social media.
- Strong understanding and experience in different social media channels.
- Experience managing or moderating an online community, either professionally or in your spare time
- Availability to start immediately.
- Good command of Chinese Simplified.
- Work on interesting projects.
- Possibility to grow within the gaming industry.
- Salary depending on your profile and experience.
- Paid holidays (20 or 26 days a year depending on your employment history)
- Benefits package-private medical care & MultiSport card.
- Free beverages & fresh fruits.
- Free parking spot.
- Friendly atmosphere.
- Chill-out zone with video games.
- Attractive referral program.
- Company parties.
- The casual and fun work environment.
- Pleasant location in the business area of Katowice “Green Park”*
*Due to COVID-19, successful candidates will be offered to work from home whenever possible until the situation is over. Afterwards, the job will be performed from our Katowice office in Poland.
Our recruitment team will conduct full online recruitment to accommodate those interested in applying.
Good luck and we look forward to meeting you!