• Solicits regular feedback from the field to ensure there are no gaps in communication between IT and the business
    定期征求现场反馈,确保IT和公司业务的沟通交流没有误差
  • Responds to help desk tickets, telephone calls, emails and personnel requests for technical support
    对请求技术支持的帮助台问题,电话,邮件以及人员作出回应
  • Documents, tracks and monitors all help desk interactions to ensure a timely resolution and maintains thorough communication with the user until the help desk request can be closed
    记录、跟踪和监控所有的帮助台交互,以确保及时解决问题并和用户保持全面沟通,直到帮助台请求关闭
  • Demonstrates strong knowledge of commonly-used concepts, practices, and procedures within IT industry standards and corporate help desk procedures
    展示IT行业标准和企业帮助台程序中常用概念,实践和程序
  • Uses strong analytical skills to diagnose problems (hardware, software, network, sys-admin etc.) and determines appropriate solutions
    使用强大的分析能力来诊断问题(硬件,软件,网络,系统管理员,等等)并确定适当的解决方案
  • Researches questions using pre-documented instructions and SOPs to perform the functions of the job and quickly escalates problems that require urgent attention
    用预先记录的说明和SOP研究问题,以履行工作职能,并快速升级需要紧急关注的问题
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals and stays current with system information, changes and updates
    维护,分析,排除故障,并修复计算机系统、硬件和计算机外围设备,随时跟进系统信息,更改和更新
  • Maintains accurate hardware and software inventory
    维护准确的硬件和软件清单

Requirements

  • IT related degree
    IT相关学位
  • Minimum 2 years of experience in IT support
    最少2年的IT支持工作经验
  • High-level of problem-solving skills
    高水平的问题解决能力
  • Strong interpersonal and collaborative skills
    良好的人际关系和协作能力
  • Intermediate+ level of English
    中级以上水平的英文能力
  • Knowledge in Linux, Windows 10, PowerShell, Office365, Exchange is a plus
    具备Linux, Windows 10, PowerShell, Office365, Exchange知识者优先考虑

Benefits

Social Insurance and Housing Fund, Annual Leave, thirteenth salary, Medical Check-up

五险一金,带薪年假,十三薪,免费体检

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