Keywords Player Support is a fast-growing service line of the Keywords Studios company that offers customer service positions in the exciting gaming industry! Pioneers & Leaders for over 20 years, we have been the premier international provider of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services to online payment and virtual goods providers.

The Junior IT Systems Administrator will be responsible maintaining computer systems and networks, aiming for the highest functionality, updating policies, troubleshooting issues, and training end-users on the systems to make appropriate and safe usage of the IT infrastructure of our studio in Katowice.


Duties and Responsibilities

⦁ Log, Track and Manage all incidents, problems, and support requests in the Keywords Local IT Helpdesk Ticket System.

⦁ Perform Day to Day Helpdesk responsibilities including but not limited to responding to IT tickets

⦁ Be the local escalation point of contact, ensure timely notification of an incident, and escalate larger issues to the Regional IT Team – making sure to follow-up on these, and to update local employees, and Management, as necessary;

⦁ User Account/Permissions management

⦁ Troubleshooting and new joiner onboarding, in accordance to current IT standards and updates

⦁ Desktop & Laptop computer installation, configuration, patching/updating, and repair

⦁ Ensure that all operating policies and processes are followed and report any issues

⦁ Maintain high levels of IT security

⦁ License and Media management

⦁ Application version control

⦁ Ensure that all operating policies and processes are followed and report any issues

⦁ Document the local setup and keep up to date at all times

⦁ Support the IT Manager’s objectives

⦁ Network troubleshooting

⦁ Maintains accurate hardware and software inventory

⦁ Other duties as assigned


Skills & Experience Required

⦁ Bachelor’s Degree in IT or equivalent technical experience

⦁ Minimum 2 years of IT technical experience

⦁ Experience with MS AD

⦁ MS Office 365 (Hybrid environment)

⦁ MS Windows Server 2016-2019

⦁ Demonstrated superior interpersonal and communications skills

⦁ Proactive, Self-Starter and able to work independently

⦁ Hands on experience in computer software and hardware, and a variety of internet applications, networks and operating systems is a must

⦁ Strong knowledge of commonly-used concepts, practices, and procedures within IT industry standards and corporate help desk procedures

⦁ Basic Linux Knowledge is an advantage

⦁ Ability to learn new concepts and technologies quickly

⦁ Strong documentation and reporting skills

⦁ Fluent English & Polish

⦁ Availability to work onsite in our Katowice office


Benefits

⦁ Employment contract

⦁ Possibility to grow within the gaming industry

⦁ Salary depending on your profile and experience

⦁ Paid holidays (20 or 26 days a year depending on your employment history)

⦁ Benefits package-private medical care & MultiSport card

⦁ Free beverages & fresh fruits

⦁ Free parking spot

⦁ Friendly atmosphere

⦁ Free parking spot

⦁ Chill-out zone with video games

⦁ Company parties

⦁ The casual and fun work environment

⦁ Pleasant location in the business area “Green Park”.

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