The NOC is responsible for identifying and coordinating system malfunctions. The NOC is also responsible for proactive monitoring, maintenance, and reporting to prevent disruptions. The team serves as first responders when such system malfunctions occur. Coordination with other members or teams is a key responsibility in order to address and/or escalate situations to minimize impact and provide for quick resolution.Responsibilities:
- Identify and coordinate system malfunctions.
- Proactively monitor the health and status of the IT infrastructure. This includes, but is not limited to network components, servers, applications, and services.
- Meet Service Level Agreements (SLA’s)
- Triage problems quickly and provide on-call personnel with critical information in a quick, clear, and concise manner.
- Demonstrates advanced knowledge of a critical NOC application.
- Perform defined routines and tasks with infrequent supervision.
- Perform undefined routines and tasks with frequent supervision.
- Has access to systems, passwords, and sensitive information.
- Mentor and support associate operators.
- Availability to work night shifts, weekends, and holidays if required.
- Intermediate English written and verbal communication skills.
- Maintains strict punctuality.
- Demonstrate excellence in professional and customer interaction.
- Extensive understanding of common IT infrastructure, practices, procedures, and personal computers.
- Associate degree, or equivalent experience
- Familiarity of ITIL, practices, or certification.
- NOC experience.
- Experience in an online service industry.
- Experience working in online gaming industry
- Experience using ticketing systems (JIRA, Remedy, RT, etc.)
- Setup or working experience with monitoring systems (Zabbix, Zenoss, Nagios, etc.)
- Work in international team of world class experts.
- Abroad Business trips.
- Opportunity for professional development.
- Competitive salary.
- Medical Insurance.
- Friendly team and atmosphere.
- Comfortable office in the city center with table tennis, game area, gym and shower.