WHAT ARE WE LOOKING FOR:

A Service Desk Technician who can provide user support and customer

service on company-supported computer, applications and platforms. Troubleshoot

problems and advise on the appropriate action.

Requirements

Main Tasks and Responsibilities:

  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues
  • Advice user on appropriate action
  • Follow standard help desk procedures
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Stay current with system information, changes and updates

Soft Skills:

  • Superior help desk and customer support skills
  • Problem-solving
  • Excellent writing and grammar skills along with strong verbal communication
  • Demonstrates eagerness to learn and flexible with the ability to multi-task
  • Possess attention to detail and follow through
  • Is a self-starter and can work independently

Technical Skills:

  • Windows 7, 8 / 8.1 Knowledge: Intermediate
  • Windows 10 Knowledge: Intermediate
  • Exhibits fundamental networking, technical knowledge
  • Proficient with Microsoft Office applications, such as Excel, Word, Power Point
  • Hardware Knowledge
  • Software Troubleshooting
  • Knowledge of modern business office procedures and methods including telephone communications and office systems such as using a multi-line phone system, copiers, fax machines, scanners, etc.

Benefits

Medical, Dental, Vision and PTO

Apply Now
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