Department: KWS IT Americas

Location of Position: Los Angeles, CA

Reporting Relationship: KWS Redmond IT Manager

Binari Sonori is a premier provider of video game localization and audio services, including voice recording, sound design, music, and translation. From its offices and beautiful on-site recording studio in the heart of downtown Burbank, Binari Sonori America collaborates with many of the top developers and publishers in the industry to help make their best games even better.

Job Summary:

The IT Desktop & End User Support Specialist is responsible, as the first point of contact, for the support of the end users and computing infrastructure at Binari Sonori America, a subsidiary of Keywords Studios. The candidate who fills this position will be responsible, in collaboration with the KWS Regional IT Team, for supporting all the IT needs and requirements of the Binari Sonori America studio and its employees.

Duties and Responsibilities:

  • Log, Track and Manage all incidents, problems, and support requests in the KWS Regional IT Helpdesk Ticket System. Ensure accurate notification and escalation of problems;
  • Desktop & Laptop computer configuration and repair;
  • Voice Recording Studio equipment setup and maintenance;
  • Phone & Voice Messaging setup and maintenance;
  • Peripheral setup and maintenance;
  • User Account maintenance;
  • License and Media management;
  • Equipment Inventory management;
  • Application version control;
  • Project Lab setup and support;
  • Ensure that all operating policies and processes are followed and report any issues;
  • Measure performance and SLA adherence;
  • Produce regular reports for end user support function area;
  • Support the IT Manager’s objectives.

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodation, if required, so that qualified employees can perform the essential functions of the job, which is to provide rapid onsite IT support to Binari Sonori America’s employees.

Requirements

Qualifications:

Required experience in the following areas:

  • Certifications preferred – MCSE 2003, MCP, A+
  • 1 year experience in computer configuration & repair
  • 2 years experience in end-user support
  • 2 years experience with Incident Management and/or IT Ticketing systems
  • 2 year experience using SMS (or equivalent) to manage systems and applications
  • Experience with Disk Imaging software
  • Knowledge of Sarbanes-Oxley controls in relation to IT operations
  • Demonstrated superior training, interpersonal and communications skills
  • Ability to self-manage and prioritize tasks
  • Disciplined troubleshooting skills
  • Strong documentation and reporting skills

Working Environment:

Duties and Responsibilities:

  • Log, Track and Manage all incidents, problems, and support requests in the KWS Regional IT Helpdesk Ticket System. Ensure accurate notification and escalation of problems;
  • Desktop & Laptop computer configuration and repair;
  • Voice Recording Studio equipment setup and maintenance;
  • Phone & Voice Messaging setup and maintenance;
  • Peripheral setup and maintenance;
  • User Account maintenance;
  • License and Media management;
  • Equipment Inventory management;
  • Application version control;
  • Project Lab setup and support;
  • Ensure that all operating policies and processes are followed and report any issues;
  • Measure performance and SLA adherence;
  • Produce regular reports for end user support function area;
  • Support the IT Manager’s objectives.

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodation, if required, so that qualified employees can perform the essential functions of the job, which is to provide rapid onsite IT support to Binari Sonori America’s employees.

Benefits

Medical, Dental, Vision, PTO

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