Job Description

Do you like video games? Are you completely fluent (speaking, reading and writing) in German and English?

We have been pioneers & leaders in the Player Support field for over 15 years. We have been the premier international provider of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services to online payment and virtual goods providers.


  • You would assist video game players in troubleshooting their account issues via ticketing, phone and/or live chat.
  • You would interact with our clients’ customers for all the inquiries they could have about the game.
  • You would assist the developers by forwarding them important information from all the issues you handle with customers.

Advantages of working for Keywords Studios Montreal:

  • Our office is downtown in a historical building. Access to lots of restaurants and shops.
  • Train, bus and metro stations are all within easy walking distance.
  • International, multicultural, young, dynamic and professional work environment
  • Video games in the cafeteria and workplace BBQs, events, and parties

IMPORTANT: Please tell us about your passion for gaming when you apply.

We look forward to hearing from you!

– Player Support Team



  • Bilingual in German and English
  • Passion for video gaming or customer service
  • Valid work permit for Canada
  • Living in Montreal or be able to move to Montreal**
  • **RELOCATION PACKAGE AVAILABLE (airfare and rent)** if candidate lives outside Montreal, but no visa sponsoring.


  • Full-time schedule plus employee benefits, including health and dental care, when eligible.
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