• Perform Day to Day responsibilities including but not limited to integrating and debugging tools, responding to escalated IT tickets, troubleshooting production environment, writing technical documentation.
  • Uses strong analytical skills to diagnose problems (hardware, software, network, sysadmin etc.) and determines appropriate solutions.
  • Demonstrates strong knowledge of Windows-oriented environment, commonly-used concepts, practices, and procedures within IT industry standards and corporate help desk procedures.
  • Use and maintain up to date our Knowledge Base based on your latest troubleshooting and/or best practices.
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals and stays current with system information, changes and updates.
  • Knowledge of computer software and hardware and a variety of internet applications, networks and operating systems.


  • A relevant degree or professional experience or 10 years of experience in a similar capacity
  • Good verbal and written English communication skills
  • Strong experience with Network devices management: Firewall, switch, router
  • Demonstrated experience working in LAN/WAN environments
  • Strong experience with Linux and/or Windows oriented infrastructure
  • Strong experience in troubleshooting desktops issues: DNS, DHCP, Network, VLAN, Software debug,
  • Understanding of IT Infrastructure, Windows 10, Windows Server 2016/2019, Exchange Server, Office 365, Active Directory
  • High-level of problem-solving skills
  • Strong interpersonal and collaborative skills
  • Good verbal and written English communication skill
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