We are looking for a dedicated, ambitious and self-driven Technical Account Manager. As a technical Account Manager, you will work closely with our clients, understand our customer needs and provide high-level technical support to overcome technical challenges of customers and internal project teams. In this job, you can get to know the latest in-gaming production workflows and the newest gaming engines in the world.

我们正在寻找一位工作投入、积极进取的技术客户经理。作为技术客户经理,你将与我们的客户紧密合作,了解客户的需求并为他们提供高级技术支持,以帮助客户和内部项目团队克服技术挑战。在这个岗位上,你有机会了解全球范围内最新的游戏生产工作流程和游戏引擎。


Duties and Responsibilities

  • Understand the production pipeline and provide technical support for customers to meet project needs;
    了解生产流程,并为客户提供技术支持,以满足项目需求
  • Analyze customers’ needs and suggest upgrades or additional features to meet their requirements;
    分析客户需求,提出更新或其他功能以满足他们的需求
  • Collaborate with Clients, Project Managers, and IT to ensure our internal teams have the tools and software they need before projects start;
    与客户、项目经理和IT部门合作,确保我们的内部团队在项目开始前拥有所需的工具和软件
  • Communicate the progress to both internal project teams and customers;
    与内部项目团队和客户沟通进度
  • Manage customer expectations and lead them to customer satisfaction;
    管理客户期望和客户满意度
  • Conform to and enforce the company's IT security policies;
    遵守并执行公司的IT安全策略
  • Communicate effectively with other IT support staff regionally and globally to ensure smooth operations for production;
    与区域和全球其他IT支持人员进行有效沟通,以确保生产的平稳运行
  • Perform day to day helpdesk responsibilities including but not limited to responding to escalated IT tickets;
    履行日常helpdesk职责,包括但不限于响应不断升级的IT请求
  • Research solutions using various problem-solving methods to perform the functions of the job and quickly escalate problems that require urgent attention;
    研究解决方案,使用各种解决问题的方法来执行岗位职能,并迅速升级需要紧急关注的问题
  • Writing technical documentation for proprietary client tools/engines;
    编写客户工具/引擎的专用技术文档

Requirements

  • Minimum 3 years’ experience in a similar IT and Management field;
    在IT相关领域和客户管理方面有3年以上工作经验
  • Excellent verbal and written English communication skills;
    具有出色的英语口语和书面表达能力
  • Hands-on experience with computer software and hardware, and a variety of internet applications, networks and operating systems is a must;
    必须具备计算机软件/硬件/各种应用程序/网络/操作系统的实操经验
  • Should possess strong analytical skills to diagnose problems (hardware, software, network, etc.) and determine appropriate solutions;
    应具有较强的分析能力,能够诊断问题(硬件、软件、网络)并确定适当解决方案
  • Strong passion to join videogame industry;
    具有加入到游戏行业的强烈热情和意愿
  • Fast learner and team player;
    具有快速学习的能力和团队精神
  • Familiar with 3D gaming art creation tool and engine is preferred;
    熟悉游戏3D制作软件和引擎优先考虑
  • Perforce or other version control experience (SVN, Git) is preferred;
    具有Perforce或其他系统经验(SVN、Git) 优先考虑
  • Gaming company experience is preferred;
    有游戏公司工作经验者优先考虑


Benefits

shuttle bus, medical care,bonus

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