The PSR serves customers by providing product and service information, resolving product and service problems


The PSR has the following tasks:

  • Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
  • Searches internal documentation and consult colleagues to answer customer’s questions and/or problems
  • Provides support by email, chat (as requested by the project)
  • Ensures quality of his/her answer by proofreading his messages
  • Escalate questions and comments when answer is not listed
  • Prepares daily activities report
  • Collect information about the product and escalate it to the developer
  • Attends meeting with client if needed
  • Assists team members to find answer
  • Helps forming new agent if requested
  • Works with QA Specialist to improve quality of services and products



  • Interest in video game
  • Excellent linguistic skills in Traditional Chinese and English or Japanese


  • Customer support experience
  • Experience in the video game industry


  • Full-time contract
  • The wages are from 1100 JPY per hour (Negotiable)
  • Commuting costs are covered up 30.000 JPY per month

Working hours

3 time shifts, including 1 hour break:

9 AM - 6 PM / 10 AM - 7 PM / 12 Noon - 9 PM

Working days: 5 days per week

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