Keywords is an international technical service provider to the global Video Game Industry with 45 offices across 20 countries and 4 continents. The organization employs over 5,000 people at peak times working in over 50 languages. Each year, we produce over 80,000 art assets, 21 million words of audio, 250 million words translated, 2.5 million hours of testing and resolve 16 million customer support tickets. We work with 24 of the Top 25 games companies by revenue for 2017.
Keywords Videogame Testing is one of Keywords Studios brands offering Videogame Testing services. KWS Mexico offers Videogame Testing, Localization, Audio and Player Support services to our clients.
We are looking for a Videogame Testing Manager to:
Work with the Videogame Testing Director, local Managers, Sales and the CCO to support growth of the team, both locally and internationally.
Support the team and make decisions to insure successful project delivery within budget, time frame and quality scopes.
Develop and manage successful relationships with KWS clients at a senior, manager and director levels.
Manage, lead, motivate, coach and train local Videogame Testing Project Managers.
Personally, and inspire local team to, always strive for and attain improvements and growth.
Embody and preach Keywords Studios values and KWS Mexico values.
Improve and develop services within KWS Mexico and elsewhere.
Relevant experience in a Management or similar role in the Video Games or related industry.
Bachelor’s degree or equivalent experience.
Understanding of change management and continuous improvements protocols.
Understanding of risk management in the context of the Videogame Testing process.
Understanding of data driven systems to facilitate decision making.
Ability to understand one-self, others, and act accordingly for the attainment of set goals.
Excellent written, verbal and non-verbal communication skills.
Strong leadership skills and decision-making abilities.
Capacity to delegate effectively, including decision making where appropriate.
Accountable and responsible.
Agile, flexible and able to instill change.
Skilful in conflict management and giving of constructive feedback.
Results driven and able to lead a team to success.
Encourages others to keep a high standard of quantity and quality outputs and leads by example.
Honest & open communication
Ability to meet deadlines in fast paced environments.
Self-motivated, innovative and analytical with strong attention to detail and accuracy.
Highly organized with the ability to prioritize tasks and work effectively and decisively under pressure
Ability to prepare, interpret and effectively utilize management information reports as well as recommend and implement effective solutions in sensitive situations.
Advanced skills with MS Excel, Word and PowerPoint.
Experience in an Account Management or sales-oriented role.
Formal Project Management techniques or training (PMP, Agile, Scrum, etc.).
Knowledge of the game testing cycle and certification processes.
Understanding of video game business services and processes
Client-facing and negotiation skills.
Familiarity with defect tracking tools, workflows, test case management tools, agile tools, and project tools, such as JIRA, Confluence, Spira, TestTrack, DevTrack, and DevTest
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law