• Perform Day to Day Helpdesk responsibilities including but not limited to responding to IT tickets, troubleshooting and new joiner onboarding, in accordance to current IT standards and updates
  • Document, track and monitor all help desk interactions to ensure a timely resolution, and maintaining thorough communication with the user until the help desk request is rectified
  • Manage and maintain all IT infrastructure such as hardware, software and networks
  • Maintain high levels of IT security through access controls, VPN, backups and firewalls
  • Supervise Active Directory, including but not limited to performing cross platform audits of AD objects and user permissions, manage user accounts on WindowsNT and UNIX Platform (creation, deleting, permissions and VPN access), develop and manage organizational units, and maintaining E-mail address and distribution lists in MS Exchange
  • Maintain and implement GPO policies in accordance to Company’s regional and global IT policies
  • Maintain and improve existing deployment servers and windows update services
  • Conform to and enforce Company’s IT security policies
  • Researches questions using pre-documented instructions and SOPs to perform the functions of the job and quickly escalates problems that require urgent attention
  • Maintains accurate hardware and software inventory
  • Solicits regular feedback from the field to ensure there are no gaps in communication between IT and the business

Requirements

  • Minimum Diploma in IT or relevant fields with 3 years of experience in a similar capacity
  • Advanced proficiency in MS Active Directory
  • Hands on experience in computer software and hardware, and a variety of internet applications, networks and operating systems is a must
  • Strong knowledge of commonly-used concepts, practices, and procedures within IT industry standards and corporate help desk procedures
  • Possesses strong analytical skills to diagnose problems (hardware, software, network, sysadmin etc.) and determine appropriate solutions
  • Knowledgeable on Firewall, switch, router management
  • High-level of problem-solving skills
  • Strong interpersonal and collaborative skills
  • Good verbal and written English communication skills
  • Knowledge in best practices and project management (ITIL, Agile, etc.) is an advantage
  • Technical Skillsets
  • Scripting (PowerShell basics, Python, Bash) is an added advantage
  • Backup (Veeam Backup and Replication.)
  • VMware vSphere Hypervisor 6.5/6.7ama
  • MS Windows Server 2012-2019. (DNS, AD, DHCP, WSUS, WDS+MDT, IIS, RDP)
  • File storage (Storage controllers, Samba, FreeNAS, etc.)
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