Do you like video games? Are you fluent (speaking and writing) in German and English?

We have been pioneers & leaders in the Player Support field for over 15 years. We are one of the premier international providers of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services for online payment and virtual goods providers.

Responsibilities:

  • You would assist video game players in troubleshooting their account issues via ticketing, phone and/or live chat.
  • You would interact with our clients’ customers for all the inquiries they could have about the game.
  • You would assist the developers by forwarding them important information from all the issues you handle with customers.

Requirements

  • Bilingual in German and English (spoken and written)
  • Ability to juggle multiple tasks while managing your time efficiently.
  • Comfortable with digital technologies (computers, video game consoles, touchscreens).
  • An interest in the video game industry.
  • Experience in a relevant or related field (an asset).
  • Experience in a similar position (an asset).

Note that this position requires full-time availability. Morning, day and evening shifts to fill. At least one weekend shift is mandatory.

The chosen candidate must either be a Canadian citizen, a permanent resident or a Temporary Foreign Worker with an Open Work permit or in the process of requesting a Working Holiday Visa.

    All work is done remotely during the COVID19 crisis, you must however be in the Montreal area to be considered for the position. Freelance and part-time positions are not available.

    Benefits

    • Full-time schedule, plus employee benefits, including health and dental care, when eligible.
    • $15.00-$18.00 per hour (depending on shift)
    • Partnerships with STM, Telus, and BIXI (among others).
    • Employee Assistance Program.
    • Relocation Assistance available in certain cases.
    • We look forward to hearing from you!

      - Player Support Team

      #psh

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