PLAYER SUPPORT – TECHNICAL SPECIALIST - Full-time Employee for 40 hours a week

Keywords Studios manages the North American Player Support operations out of our Redmond, WA office. We are looking for dedicated, intelligent, passionate, and hardworking video game enthusiasts to join our team as Player Support Technical Specialists. Qualified candidates love video games and are driven to provide the best support for our players in North America. This position is a fantastic opportunity for a creative problem solver to show his/her potential and level up the Technical Support industry.


Core Responsibilities:

  • Respond and address Player problems through tickets, chat, and other channels
  • Support and engage players through high quality, understandable tech conversations
  • Practice consistent and clear decision making to provide the optimal player experience
  • Work effectively in a high energy, fast-paced, team-oriented environment
  • Proactively share gained knowledge with team members using the correct communication channels
  • Utilize proprietary and external tools and resources to identify and resolve player inquiries
  • Investigate player logs to identify patterns and offer troubleshooting solutions
  • Provide feedback on tools, resources, procedures and guidelines to enhance workflow and the player experience
  • Maintain the required ticket output and ticket quality on a consistent basis

Requirements

  • Typing speed minimum of 50 WPM
  • Passionate about gaming
  • Must have excellent written and verbal communication skills in English
  • Maintain the required ticket output and ticket quality on a consistent basis
  • Core gamer with a PC/Console gaming background, preferably online multiplayer experience
  • In-depth understanding of PC hardware, software, networking, drivers, Windows OS, Mac OSX, firewalls, DNS, traceroutes, etc.
  • Base understanding of the League of Legends game loop is a huge plus
  • Education - High School or GED (required), any college experience is a plus
  • Open and flexible availability/schedule - 40 hours/wk, 5 day 8 hour shift model
  • Baseline understanding of the Google Office Suite (Sheets, Docs, Gmail, Drive, etc.)

Benefits

  • Medical
  • Dental
  • Vision
  • Vacation and sick time available
  • Free Snacks
  • Apply Now
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