Keywords Player Support is a fast-growing service line of the Keywords Studios company that offers customer service positions in the exciting gaming industry! Pioneers & Leaders for over 20 years, we have been the premier international provider of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services to online payment and virtual goods providers.

We are looking for Player Support Agents with great English and German skills ready to join our awesome team in Katowice.

Responsibilities

  • Provide superb Customer Support to players for game-related queries they may have.
  • Use your investigator skills and troubleshoot players’ queries via a ticketing system. No phone calls taken!
  • Collaborate with internal teams for project-related requests.
  • Provide assistance to the developer by forwarding them important and key information from all the issues you handle with players.
  • Become a master of the game that you are supporting.

Requirements

  • Fluent English and German written and verbal communications skills.
  • Availability to work 5 days a week including weekend-days.
  • Flexibility in terms of shifts.
  • Interest in video games.
  • Understanding of basic office applications.
  • MS Office and Google suite knowledge would be a perk.
  • High level of ethics both professionally and personally.
  • Computer literate when it comes to browser basics.
  • Familiar with social media and the latest ways to communicate.
  • Can work under pressure in high-volume environment.
    Desirable:
  • One to two years of experience in a Customer Service Representative role within the video games industry.
  • Experience and passion for MMORPGs and/or an in-depth knowledge of video games.
  • Prior Zendesk experience.
  • Familiar with RPG or Gacha mobile games.

Benefits

  • Possibility to start immediately.
  • Work on interesting projects.
  • Benefits package - private medical care & MultiSport card.
  • Free beverages & fresh fruits.
  • Free parking spot.
  • Friendly atmosphere.
  • Chill-out zone with video games.
  • Attractive referral program.
  • Possibility to grow within the gaming industry.
  • Company parties.
  • The casual and fun work environment.
  • Pleasant location in the business area “Green Park".*

*Due to COVID-19, successful candidates will be offered to work from home until restrictions are lifted. Afterwards, the job will be performed from our Katowice office.

Our recruitment team will conduct full online recruitment to accommodate those interested in applying.

Good luck and we look forward to meeting you!

Apply Now
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