MAIN JOB PURPOSE

The Player Support Agent serves customers by providing product and service information, resolving product and service problems


DUTIES AND RESPONSIBILITIES

The Player Support Agent has the following tasks:

  • Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
  • Searches internal documentation and consult colleagues to answer customer’s questions and/or problems
  • Provides support by email, chat (as requested by the project)
  • Ensures quality of their answers by proofreading their messages
  • Escalate questions and comments when answer is not listed
  • Prepares daily activities report
  • Assists team members to find answer
  • Helps forming new agent if requested
  • Translates the documents if needed

Requirements

Mandatory

  • Interest in video game
  • Excellent linguistic skills in Simplified Chinese
  • Business level of Japanese (JLPT N2 or above) and/or English
  • Available to work immediately


Appreciated

  • Customer support experience
  • Experience in the video game industry

Benefits

  • Fixed term contract (契約社員)
  • Commuting costs are covered up 30,000 JPY per month
  • Social Insurance: Full Shakai Hoken
  • Paid Annual Leave: 10 days in the first year *You will be entitled after 6 months of work
  • Company Events
  • Medical check-up
  • Language lessons
  • No Dress Code
  • The casual and fun work environment


Working hours

10:00~19:00 (8 hours of work+1 hour break)

Working days: Shift based, 5 days per week included weekends and national holidays


Others
Our recruitment team will conduct full online recruitment process. Looking forward to your applications!

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