• Perform Day to Day responsibilities including but not limited to responding to escalated IT tickets, troubleshooting production environment, creating/updating technical documentation, performing network changes such as VLAN configurations and firewall security policies.
  • Uses strong analytical skills to diagnose problems (hardware, software, network, sysadmin etc.) and determine appropriate solutions.
  • Demonstrates strong knowledge of windows-based environments, firewalls, switches, DNS, and network security best practices.
  • Maintains, analyzes, troubleshoots, and repairs computer systems, peripherals, network infrastructure
  • Knowledge of computer software and hardware and a variety of internet applications, network appliances and operating systems.



  • A relevant degree (Computer Science, IT, etc.) with 5 years of real-world experience or 10 years of relevant professional experience
  • Good verbal and written English communication skills
  • Experience with Jira or similar ticketing systems


  • Strong experience with Network device management: Firewall, switch, router
  • Strong experience in troubleshooting desktops issues: Active Directory, DNS, DHCP, Network configuration
  • High-level of problem-solving skills
  • Strong interpersonal and collaborative skills
  • Experience with Linux and/or Windows oriented infrastructure
  • Good verbal and written English communication skill


Please note that these are desirable skills and are not required to apply for the position.

  • Certifications in Network Technologies, A+/Network+/CCNA/ MCP/PCNSA/PCNSE
  • Experience with Cisco Catalyst switches, Palo Alto Next-Gen Firewalls, Palo Alto Panorama
  • Experience with PCI DSS or similar compliance certification
  • Previous experience as Level 1 or 2 IT support
  • Experience in the videogame industry or similar

Benefits we offer to you

  • Continuous training related to current and next-gen technology
  • Mentorship and collaboration with other highly-skilled teammates within the APAC region
  • Our company is rapidly growing and with that comes the unique opportunity to participate in projects that will have a meaningful impact on the future of our IT infrastructure.
  • Multicultural/International environment


  • Health insurance, welfare pension insurance, occupational accident insurance etc.
  • Commuting costs are covered up 30,000 JPY per month
  • Full weekly two-day system (Saturday and Sunday)
  • Public holiday
  • Annual paid leave
  • Special leave
  • Congratulations and condolences holiday etc.

Apply Now
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